LaVera Genova Design

Ms. LaVera Genova assisted with our kitchen design at Lowe's in Charlottesville VA. She was helpful and creative and provided great customer service. We are very happy with the finished products.

Laverra was the only person out of 3 (from other businesses) that treated me like I was important. I don't know if the other businesses were too busy (I doubt that) or if theydidn't think women should be in charge of remodels... Anyway, Laverra took all the time I needed to answer questions, make recommendations, make changes (lots!) so that I would be satisfied with my decisions. She was prompt in answering my emails and was willing to schedule as many meetings with me as I needed. I never felt rushed or discounted. The only thing that dissapointed me was in not letting me know the full repercussions of the corner wall unit with the ATTACHED garage (as oppossed to the garage being a separate unit) which necessitated waiting until the countertop was installed bcause the wall/garage sat on top of the countertops and the countertops could not be installed until base cabinets installation (due to measurements/templates requirements) and then three weeks on top of that for cutting the countertops and then installing. Which meant I had to wait 3 weeks plus for the wall cabinet installations. If we had ordered the garage unit separate from the corner wall unit we would have been able to install all the wall units at the same time as the base units, without having to wait for the countertops

LaVera was very easy to work with. She was usually available when I needed to talk to her about something. She did keep in touch with everyone during the cabinet installation, to make sure things were being done correctly. She made a visit to the house once the kitchen was finished, and also had some good ideas on lighting. The only thing that I would have changed, (And it is my fault for not saying anything......) But, I would have liked 2 of my corner cabinets to have crown molding on the top, rather than the cabinet going all the way to the ceiling. Since I know Nothing about cabinets, I do wish she would have caught that...

We used Lowe's to install our new kitchen cabinets. I had the pleasure of working with LaVera Genova to come up with a layout for the expanded kitchen. The process was exciting and handled wonderfully by all. When there were problems, Lowe's fixed them without hesitation. We are so pleased with the investment made in our home; it came out just they way we wanted it!

I am completely satisfied with the service I received from Lavera at Lowes. She was very helpful in helping me design my kitchen. I love the cabinets and counter tops that I chose with her help.

LaVera at Lowe's of Charlottesville was incredibly helpful throughout our kitchen design process. She patiently allowed us to explore several design options and helped direct and focus us in narrowing down and making informed choices from the myriad of options we had. It was a great experience working with her and we are thrilled with our finished kitchen!

Lavera was excellent, very helpful and willing to work with us and fix problems. There was a slight issue with measurements and we were given excellent service from Lowe's through her to solve the problem. Couldn't be happier, she was very knowledgeable and easy to work with.

Lavera was the designer for our renovation of the kitchen and the bath sinks. She was very patient, positive and offered many good suggestions. The way she could have been outstanding is if she had given me a overall time frame, so that I would not delay making decisions which then made the project stretch out. It was me not making decisions that slowed it down. She was also very helpful in changing hardware when I wanted to switch the bathroom knobs. She was always positive, calm and willing to research options.