Kelly's Kitchens

After seeing the great work that Kelly performed on a neighbor’s kitchen, we hired Kelly to renovate our kitchen. They did an excellent job and I then hired them to renovate my garage which I was also more than satisfied with their work in completing. Price was reasonable for both renovations and I highly recommend them for kitchens and garages although I’m sure they can handle other renovations as well if you ask them. - John

I hired Jim Kelly of Kelly's Kitchens in Manhasset to install closet interiors and do some miscellaneous work in my home prior to my selling it. He was always on time, professional and a pleasure to work with. I plan to hire him again in the future in my new home to design and install a new kitchen and 3 bathrooms. I highly recommend Jim Kelly of Kelly's Kitchens for any and all home remodeling projects.

JT Kitchens helped us design our dream kitchen and professionally managed some unexpected bumps in the process, which were in no way a fault of their own. JT kitchens went above and beyond in making sure that we got exactly what we expected. The workmanship is excellent and as with any major project, I would say patience should be expected. Jim is a super nice, honest guy. Great work, and we love our new kitchen.

After 4 months, our kitchen renovation is finally finished! It took so long because we made the mistake of starting the project with the worst possible contractor. First of all, we’d like to say we are not the kind of people to trash anyone on social media, but we do not want anyone to go through the kind of renovation we experienced. DO NOT work with John Kelly of JT Kitchen & Bath on Sunrise Highway in Lynbrook. He is unprofessional, rude, and simply doesn't care about the work or his clients. After several incidents: John called the police to our house on his own worker; finding one of his crew upstairs in our home we were we not home; overhearing him say he would break into my home, when he didn’t know I was home and listening (because he never gave us the consideration of telling us when and if he was coming to work); being consistently late or not showing up at all; and worst of all, doing poor workmanship because he refused to hire the right people to save a buck, we finally fired him. Among the highlights of this disaster, he didn't level brand new walls and ceiling. This resulted in the kitchen cabinets not being flush to the ceiling. John's response? "Oh well I didn’t know you would want that, that would have cost a lot.” Without even given us the option of what to put our budget towards, (by the way, a level ceiling and floors should have been top priority). He didn't interweave the new wood floors as agreed, and instead left a gash between the kitchen and dining room, that we had to cover up. Every thing that was done, was done without care. John's crew broke the faucet, scratched the stove, damaged new kitchen cabinets, barely cleaned up the work area, left their trash, promised replaced damaged cabinets that we waited 3 months for to find out in the end he never ordered them, and put the blame on the cabinet company, who actually in the end helped us and took care of it.. etc, etc. We couldn't fire him sooner since he was holding our money hostage. But once we did, we thankfully found great people to help us fix his many messes. The final product is great, thanks to my design and professional new workers, no thanks to JT Kitchen & Bath.

Jimmy designed and implemented a renovation of my kitchen. It was completed exactly in 4 weeks. There was no demolition or moving of walls/islands but there was significant cabinetry work, new appliances, and coordination involved. His team were amazing and were respectful of my family’s activities, left a clean job site every day and were very polite. If I had to do this project again I would absolutely hire JT Kitchens.

I recently engaged JT Kitchens to design, install and coordinate various tradesmen to complete my farm kitchen project. The project was completed on schedule and on budget. JT kitchen was on site managing the project daily to ensure a quality end product. Looks great and is functionally perfect!

Jim and his crew came in after I was dealing with a disaster from a previous contractor. They were beyond professional, took care of all the problems I was dealing with, and did an amazing job. My kitchen looks absolutely gorgeous. He helped me work within my budget and gave me many suggestions to make my kitchen beautiful. I couldn't be happier. I would totally recommend Jim and his crew for your kitchen and bath renovation!

JT kitchen and bath were truly amazing to deal with. I was referred to them by a friend who had their kitchen done by them so I gave them a call and Jimmy was at my house the next day ready and prepared to give us an estimate. He took detailed measurements and by the same evening he had emailed me a drawing of what my kitchen would soon look like. My wife and I went to his showroom to look at cabinets to pick out and by the end of the week he had them on order and within 10 days the were delivered to our house. The guys who work for him were extremely courteous and respectful and paid careful attention to what my wife and I wanted. We gave him a budget for the job and he ended up coming in under budget which rarely happens with most contractors. Our kitchen was completed in roughly 2 weeks and the job was done without any hitches. I highly recommend this company to anyone who is looking to remodel their kitchen as they do quality work. Great job guys!

Unreliable, unprofessional and infuriating...it has been months of forgetting pieces, forgetting design , bad installation, no response. Constant hounding to follow up or get things done - I would never use Jim and this company again....period

Completely disgusted and unsatisfied with Jim and his company. Doing a complete gut of my kitchen as of May 5, 2017 and not only did he "mistakenly" forget to add in the extra cost of cabinet to accommodate the farm sink - which was clearly discussed with him and he measured for it, now I'm being told "oh that's extra", he ordered what he wanted for my cabinets, not what was discussed. I did not ask for a Lazy Susan cabinet - he ordered it, I did not ask for grids in the one glass cabinet I ordered, he ordered that and the shelves are clearly off centered - they are not on point with the grids in the glass. The day of installation, May 12th, we discovered he once again "mistakenly" forgot to order one cabinet and did not order the correct amount of molding - blamed all of this on the company, did not take responsibility himself for any of this and even though he was made aware of this, there was no sense of urgency on his part to make this right. Have been texting him and calling him on his cell and at the store regarding the ETA on the final cabinet - no response at all and no return phone call until this morning and I'm told the cabinet will arrive EOD - I'm the last delivery. So now I am stuck mid-job without a cabinet and without molding - that I was charged an extra $320 for and my contractor is being held up completing the job. Not happy with his service whatsoever and the funny thing is I recommended him to 2 neighbors who are also interested in remodeling their kitchens, just told them both not to deal with him or his company. Totally disgusted with his lack of professionalism and the "no big deal, it's not that urgent" attitude I've gotten from him - yet he didn't act that way when he took my money - check paid in full as per his request for the cabinets. My husband and I are small business owners as well and I realize that as human beings, things happen, a part doesn't fit, something wasn't delivered, etc. mishaps happen, however, if and when we are faced with this issue, we get right on it to make sure the problem is handled correctly, we keep in constant contact with our customers and we do whatever we can to make it right. We don't disregard or ignore the problem as Jim is doing right now because the reputation of our business means the world to us and our satisfied customers are of the utmost importance. Apparently, some small businesses do not feel the same way - this one in particular. Customer service and communication is imperative and makes a world of difference when issues occur - that is what keeps small businesses in business - period. Update: June 15, 2017 - Responding to Jim's comments to my review: Actually Jim, my review of your business does not in any way make it seem like you installed the cabinets because I clearly stated that the missing cabinet was holding my contractor up - which means someone other than you was installing the cabinets. But since you seem to think that it does, I'll be clearer on this review, you DID NOT install the cabinets, my contractor did and my issue is not with my contractor, it is with YOU which is the point of my review. What you DID do was order the wrong things and also NOT order the right things and place the blame on everyone else - I spoke to a representative at FabuWood (the cabinet maker) who told me he got a frantic call from you regarding the "forgotten" cabinet which you blamed on them when I spoke to you - instead of just acknowledging that you made a mistake, because we are all human and although I did receive it the same day, you told me it would take 2-3 business days and you made it clear you were "doing me a favor" by getting it to me that "quickly". I think not. The FabuWood representative told me he dropped it off himself - the same day - which is true because I was home when the cabinet arrived. And let me correct you again, I did not change my mind and order a farm sink at the last minute - you measured for the farm sink, told us where to go get it - C&L Plumbing in Lynbrook, the day we paid you in full for the cabinets to be ordered and we came back the same day (a few minutes later) with the measurements of the sink as you asked us to do because you said you needed the correct dimensions of the sink in order to complete my cabinet order and then a few days later you called and said the cabinet order you placed was not for the farm sink but for an under mount - come on Jim, once again, YOUR mistake - and while you did split the difference with us, it's the principal that you are missing here. YOU should have eaten that cost totally because YOU screwed up several times here and blamed me, the cabinet maker and everyone else but not once did you say "I made a mistake and I apologize for that, let me do whatever I can to make this right." I may be a regular Joe Schmoe to you, but we are talking about my home that I've lived in for 17 years now and take great pride in - just as I'm sure everyone else does. You also ordered the glass cabinet with grids - which was not what I ordered as well as the Lazy Susan and my husband stopped by your shop several times to check on the status of the all glass cabinet and you continue to say, it's on its way - it's been over 3 weeks - I'm still waiting on it - why - because you never ordered it, simple as that. I even have a picture of my husband inside your shop about 2 weeks ago after he last spoke to you and you said it was on it's way but guess what, no one was in your shop - not even you, but the doors were open and it was not in the morning, it was in the afternoon. He even waited several minutes thinking you ran out for lunch somewhere and would return soon but you did not. I'm happy to post that picture if you like, just let me know. My point here is you're never reachable or available nor do you return calls once something goes wrong and you don't follow through with things which is not right. Your customers should not have to call you back time and time again before you answer the phone after they've already left several messages for you, it's called common courtesy and genuine respect for the people who are supporting your business. Let me be clear about one more thing - this is not the first renovation I've done in my house and I'm well aware that what can go wrong, usually does but as long as you are honest and keep the lines of communication open with your customers that alone makes a world of difference and I honestly do not feel I got any of that from you. You got our money, ordered what you wanted to although I was specific on what I wanted and you took precise measurements for everything, yet once things went left, you downplayed and dismissed my issues and as a fellow small business owner, that's not right nor is it how you do things, whether someone's job is $1000 or $100,000, it should not matter, all of your customers deserve the same amount of attention and respect because for small businesses, that's how you 1) stay in business and 2) how make your living due to reviews and word of mouth referrals, but that doesn't seem to mean anything to you so until my issues with you are resolved, I will not take my review down nor revise it. Others need to know what happened here and how you chose to handle things. Lastly, I would like my clear glass cabinet that you promised 3 weeks ago so you can finally make this right. And honestly, I do wish you the best as well - no hard feelings but you will not receive any referrals from me and I have already told my two neighbors - whom I told you about back in April who were inquiring about having their kitchens redone - not to deal with you, to spend their money elsewhere since my issues have been dismissed by you and can't seem to be resolved even now.

I am very happy to finally write this review. I met Jim Kelly over 6 years ago when I was thinking of renovating my kitchen. I passed his showroom and there was my dream kitchen. He came to our home, gave us great ideas but we weren't ready. (Thankfully we didn't do it because we lost that home to Hurricane Sandy.) When we finally decided to build another home I shopped all the top kitchen designer show rooms but knew that Jim, with all his knowledge and experience, would make my dream kitchen a reality. He helped tremendously with the design, was very easy to work with and although I could have gone crazy, he kept me within my budget. When the builder made errors with the floor plan, Jim kept coming back to remeasure and calm my nerves. In the end I got everything I dreamed of and more. I could not be happier. I would highly recommend Jim, his brother John and his entire staff.

I hired JT KITCHENS and BATH to remodel two kitchens, years ago in Oyster Bay, and one currently in Massapequa. Due to their high attention to detail, the end results were nothing short of amazing! Not only were they extremely professional, but made every step of the way an absolute pleasure. Being in the business for 30 years, Jimmy's knowledge and experience is unparalleled. I would highly highly recommend JT KITCHENS and BATH if you want outstanding results!