Collab Kitchen Design

Hello Huguette.
This review as well as the other four reviews you have left on various media sites have all come at somewhat of a surprise as I have not had any call or response from you since the time of your kitchen order despite my efforts. The only contact we have received from your household has been from your husband the two times he called directly to our scheduling staff, which as I’m sure you know was quite verbally abusive towards us.
In terms of the service you were given I provided you with initial design concepts, which turned in to final kitchen plans, including working drawings and finish selections for your kitchen. You did not contract us to do your countertops or cabinet installation so I cannot comment on how that went for you. We certainly do regret and have apologized for your island back panel coming the wrong size, and we did not hesitate to make sure that it was replaced as soon as possible. Even the oven cabinet which was damaged on site by someone other than Urbana, we replaced free of charge as goodwill to your project. We do our best to get things right the first time as we want all of our clients whether they choose to have us install their kitchens or not to have the best experience they can as they go through what is no doubt a stressful time. I can understand your frustration with the panel being incorrect and reordered and the time this added to your project. I encourage you to contact Urbana’s owners should you want to talk further about this. In terms of the design service that you feel you did not get, I had called and left messages trying to get a hold of you by phone, and also emailed without a response from you to discuss these issues as well as offer any other assistance, after many failed attempts without a call back to me, I connected with your contractor to make sure that he was aware of what was going on as it seemed you were not available. I wish you would have called me directly, or returned my emails so that I would have had an opportunity to talk to you myself. As you may be able to tell by all of our positive reviews, our number one goal is customer service and if you do not feel that you received this I am truly sorry.

I wish you all the best in the New Year and trust that you will enjoy your Urbana Kitchen for many years to come.

Sincerely,
Carrie