Monarch & Maker

Mr. Horak,

Thank you for taking the time to write a review. On your project, as well as, every other, we take pride in our work and our commitment to excellence in the service we provide to our clients. Unfortunately in construction, specifically renovations, there can be unexpected circumstances that must be handled strategically and when there are client concerns, we do strive to take all steps necessary to achieve a resolution.

When your project was completed six years ago, we verified that measures were taken to ensure the quality of the equipment installed by our vendors. For each and every project when appropriate, we do this by first requiring vendors to provide a warranty and second by offering a service contract, which clients may accept or decline. Despite your decision to decline the service contract, we continually addressed your service call requests as a courtesy.

When there are additional client concerns beyond warranty or annual service, we typically hire an independent contractor to confirm the installation method is per guidelines or industry standard. For your project, the independent contractor verified that it was in fact installed correctly with the unit’s guideline. As a last step to achieve resolution once a products warranty has expired, we then work with our clients to transfer projects to a general liability insurance company. We hope that you've found their process to be satisfactory thus far and we’ll continue to assist them as needed.

We have many clients who hire us again and again and have provided glowing recommendations. We take our work and client satisfaction very seriously and will continue to do so.

Thank you,
Monarch & Maker

Thank you so much! We truly appreciate your kind words.

Thank you so much for your kind words, Yolonda! You're right about how busy we are, but we're so glad you love the finished product.