Bathroom Design, Bedroom Design, Color Consulting, Custom Furniture, Dining Room Design, Downsizing, Entry Design, Furniture Selection, Holiday Decorating, Home Office Design, Interior Design, Kids Bedroom Design, Kitchen Design, Kitchen Remodeling, Living Room Design, Interior Decor, Window Treatments, Area Rugs, Upholstery
Zonas de trabajo
Apex, Carrboro, Chapel Hill, Durham, Fearrington, Fearrington Village, Gorman, Green Level, Raleigh, Wake Forest
This review is nothing but lies. I am incredibly disappointed that Houzz did not pull it down when I explained this situation. Without going into all the details, here is where this review is wrong:
This client signed a contract with me on 24 March, 2012. Please note that this is OVER FOUR YEARS AGO.
I never told this client that I was too busy: I would NEVER tell ANYONE that I was too busy! What I DID say was that I had a death in the family and had to reschedule our appointment. Apparently, this was unacceptable to him. He did not want to reschedule. He did not want to see the designs. He did not want to see the fabrics. He did not want to see anything.
He did not pay me a retainer. A retainer is payment that ensures service.
What this client DID pay was a $100 non refundable deposit. $100. Non refundable. The client signed a contract that explained that this was a non refundable deposit. This section of the contract was explained IN DETAIL by ME at the time of signing. I told him that it was non refundable as it was used to pay for the fabric swatches, stain matches, etc that I would need for his presentation. Since I had completed the work, this money was spent on those items. Again, the client opted not to see these things as opposed to me refusing to share them.
When he realized he couldn't get out of his contractual obligation, he filed a complaint with BBB. The BBB voted in my favor and closed the case. He then filed a complaint with Angie's List. They pulled it after they realized he was under contract.
Houzz, however, is leaving this slander up and I'm spending time answering a complaint that is about $100 from four years ago instead of working on this nice couple's family room. I am so incredibly disappointed that someone can hide behind a keyboard and out of nothing by spite and malice besmirch my reputation. Even worse, I have no recourse and this venom will remain out on the web to poison the Best of Houzz Customer Service awards that I've earned these past few years.
I am so sad for this man who has carried so much hate in his heart for so long. I hope he is eventually able to move on from this. How someone could hold grudge so long and so hateful that they sign up for a Houzz page just so they can hurt someone's business and livelihood is beyond me. It just breaks my heart that this man has so little in his life that he has to focus on a four year old dispute that he lost. I hope that this festering in his gut leaves him soon and that he can get on with his life.
Finally, I hope that Houzz changes their policy when it comes to situations like this. A bad review is one thing. This is entirely something else.