Englert Interior Designs Company

This project started out okay but went down hill very fast. At the beginning Jen took her time and walked us through the design process and gave us an itemized quote for completing the work. We were told that we could either order the material and have her husband do the work, or we could opt to just order the material and have someone else do the work. I thought the estimate she came up with was high and told my wife as much. I don't just say this blindly. Part of my job as an engineer is to estimate project costs, so I know a little bit about how much things should cost from a material and labor stand point. Believe me I realize people don't work for free, but this seemed way too high to me. Even the material costs seemed high but to get the project moving and to keep the peace in my house I reluctantly agreed to order the materials from her. That was a huge mistake. After we ordered the materials from her I asked her for an estimate on when they would come in. After waiting for a couple of months for our cabinets (when she told us 32-3 weeks) and lights and many phone calls and texts later we found out the cabinet maker had sent her an e-mail for clarification on the cabinets that she had missed and our cabinet delivery would be delayed. She told us she would put a rush on the cabinets and they would be in in a couple of weeks. Well when that date came and passed and my wife texted her to see where the cabinets were, she claimed that she thought we wanted to warehouse the cabinets until all the materials were in. I can honestly say she did not hit one of her estimated delivery dates and I have records to back that up. Not only did she not hit those dates, but most of the time it wasn't even close. Once we did receive the material it didn't get much better. The cabinets we got were banged up on the side and some of the paint was chipped. Granted those sides were not going to be exposed but it looked unprofessional at best. Also a couple of the pendant lights we ordered had bent rods and I had to have her reorder the lights for us. I felt like I had to badger her with texts and e-mails to get any response from her when asking about delivery dates for materials. Several times in this design process I had become so frustrated that I just wanted to cut ties and move on. But based on the contract we signed with her we were locked in and could not get out of the materials we ordered (be careful). She was clear to point this out to us. When she made the mistake with the cabinets she refused to give us any money back even though it was her error that caused us months of delays. Luckily we were able to line up a contractor to do the work even after the delays. When we finally got down to installing the plant shelf and sink, she wanted the contractor to make a template for the counters. The contractor told us that typically the supplier makes the template so they can get the exact shape correct. So I asked her about making the template. She told me it would be $200 to make the template if her crew was even willing to do it because they weren't installing it (that was the first we had heard of a template fee) I told her I thought because of all the delays they should come out and measure the plant shelf and not charge us. She refused. Her customer service is terrible!! Even that's not a strong enough word to describe it. The materials she supplied were cheap and shoddy. They didn't show up on time and when you try to reach her good luck. I would not recommend using her ever. Don't walk away from them, run as fast as you can! Her husband seemed nice and maybe if he did the work things would have gone smoother, but it wouldn't change the fact that the materials are cheaply made and overpriced and her customer service is awful.

This is the one of the most professional companies I've had the pleasure of working with. They were extremely helpful in the decision making process. The attention to detail in my kitchen remodel was as if I had done it myself. And what lovely people to work with. The workmanship is spectacular. They really go above and beyond. I will definitely recommend this company to anyone who wants perfection.

I would recommend Jennifer Englert to my friends and family for Interior Design. She is always prompt and on time. She always texts ahead of time to let you know when she is on her way. She is very personable and friendly. She provides you with plenty of samples to look at and brings them to your home. She also provides computer layouts of what she recommends for your home so that you can visualize it ahead of time. I had a recommendation from a friend ,who does cabinetry, and was very pleased with her professional suggestions.

From design to workmanship, all of our expectations were met. I was really impressed with how Englert went out of their way to make sure that everything was done right, stayed within budget and made sure that everything was done to our satisfaction. I would not hesitate to recommend them to friends and family.

AAAAA++++++++ This company has it together!!!! They know how to treat there customers, Good old fashion do what they say when they say they are going to do it!! Jen has great insite to designs and attention to detail, always thinking of the customers wants & needs !! Jim & Rich simpley are the best at there craft! There workmanship is second to none!!! I will definitely use them again in the future!!! We Love our new kitchen!!! Awesome!!!!

Jen and Jim were a great team to work with. I interviewed several contractors, Jen was the only one who came up with a design that was what I had envisioned. She also provided lots of ideas during the design process as well as during construction process that made it much easier for me. Jim did a great job in our bathroom, he has great attention to detail, and did many things that went above and beyond what was expected.

I'm very pleased with my kitchen remodel, thanks to Jennifer Englert. She listened, understood what I wanted, and delivered a design that I love -- all while working within my budget. The installer who worked on my kitchen was great, too. My next project is my master bath, and I plan to work with Jennifer and team on that as well.