zebrablinds.ca

Thank you for the review Julia, however, we feel it’s not really fair when you haven’t included any context. On June 29, you ordered samples of our Crown Light Filtering Solar Shades (these are the only samples you have ever ordered from us) and on Oct 8 you ordered a few Zebra Sheer Shades. Once you received the Zebra Sheer Shades, you called our customer service and informed us that the fabric colour you had received is not the same as the samples you ordered and we requested an image. The image you sent us was the Zebra Sheer Shade with the sample of the Crown Solar Shade you had ordered. As every product is unique, we offer samples for every product and recommend ordering the correct samples prior to purchase; in this case you ordered samples of a completely different product from what you intended to purchase from us. We looked at the image you sent and promptly replied on exactly what looks to have happened and offered the best solution we could, which was to send you samples of the Zebra Sheer Shade fabrics, and if you wanted to change your fabric colour, we would remake your order with the new fabric at a significant discount. All of our products are custom made, therefore once manufactured we do not accept returns if the order is delivered as ordered since the products cannot be resold. We are very transparent about this in our policies. We stand by our products and replace them for warranty or damage or if they arrived incorrectly from what was ordered to the originally ordered specs as long as an image or video showing the problem is sent. We are sorry that the solution offered was not to your satisfaction, however, it is unreasonable to expect us to replace an entire order for free because you decided not to order the correct samples to review what you planned on purchasing and you had received exactly what you ordered. We explained this in detail over two emails and a phone conversation. Attached below is the image you sent us and we are happy to release the ticket and additional communication for review.