The Louver Shop

The outcome of our recent Louver Shop plantation shutter install fell significantly below our expectations. Josh Turpin was the rep who handled consult, sales, and install. He installs in Kansas City. (We were billed from Louver Shop of Wichita, associated with Megan Turpin.) Specific concerns include product quality, installation, and customer service: • Doors are not square - this results in a pronounced sag in center where the doors meet, even though the vertical part of the frame (where the hinges are) is fairly close to level (see the image with the beam across the op, gap below). • Slats within a door installed are slanting down vs. straight. • When closing the doors, the top and bottom do not contact the magnets at the same time. The degree of misalignment varies from 1 inch to 1.5 inches. • Doors within a shutter set not secured at the same height. • Single doors installed crooked, sticks in one corner. See the light coming through the gaps much wider on one side vs. another. These issues were pointed out to Josh at install and he responded that the shutters looked great and any adjustments were unnecessary. When our concerns were put into writing, his response began with ‘LOL’. The Louver Shop main office was difficult to reach and once we did connect with them, quickly re-directed us back to Josh. Specifically, I researched and reached out to Greg Bangs, President of Louver Shop, who was quick to distance himself from this disaster. Don’t believe the commitment to satisfaction touted on the Louver Shop website. Their business model is to license people to handle the entire client facing product cycle (consult, measurements, orders, install, customer service) and distance themselves from the issues. I have a lot more photos to share here, was limited to four photos by the site.

I made an appointment to have a rep come to my home and give me an estimate for 32 windows -- a sizeable investment. I called back several days prior to the appointment to get the exact time of his visit. Couldn't get the rep to return my call. I waited for SEVEN hours for him to get to my home. He NEVER SHOWED UP. I called the Georgia headquarters no. to complain, and was told that I could not speak to anyone in management. They would have to take my telephone no. and someone would get back in touch with me. So much for "Customer Service". DO NOT BUY FROM THIS COMPANY!!!

We had Bryan Duke out in November 2016. They came to install the shutters in January and one of the three shutters was cut to the wrong size. It is now April----5 months after the original order---and we are still waiting for them to complete the job! Not only that, but we can't get customer service to call us back. Although we were pleased with the product and installation of the shutters that fit; it is hard to recommend this company due to their lack of customer service. Hopefully they will finish the job some day!

Unless you have unlimited time and infinite patience, use another vendor. I have placed an order with a $5000 deposit and cannot speak directly with anyone at this company. The best I can do is leave a message with their answering service. No one in customer service nor Mr. Tortorelli, the President, can be reached directly on the phone.

I placed an order on April 30 and I am still waiting on my plantation shutters. The Louver Shop has our money and we do not have all of our shutters. Our sales rep will not answer our emails. I spent 4 weeks talking to the head of Customer Service and she assured us that we would get our shutters and then she stopped returning our calls. Then we were in contact with the Director of sales who said he was the man to make sure our transaction was complete. He said he would stay in contact with us until everything was installed. We have not heard from him in 10 days and he will not return our calls.

The shutters I chose came from custom shutters displayed on Houzz. The Louver shop was able to get them as close as possible to the ones I picked. I love the new shutters and the quality is very nice. We did do the thicker shutters that operate. After picking everything we realized not all shutters could function BUT they look beautiful.

Very professional, courtesy, and knowledgeable. My shutters arrived early and were installed before the promised date and I couldn't be more happy with the whole process. I will use The Louver Shop exclusively from now on.

I had 6 companies bid on installing new cellular shades on all my windows. The Louver shop had the best price and I received the quality shades that I was familiar with. I would hire them again.

Service was above and beyond - needed additional shutters for a re-model. Was able to purchase them primed, so they could be painted to match my window casings. Great prices, product and service - couldn't be happier with our experience!

I could not be happier with my new plantation shutters. The Sales Representatives were both knowledgeable and professional. Delivery time was within the time frame I was promised and installers kept me updated on their scheduled arrival time.

I just had plantation shutters installed by The Shutter Shop in my living/dining room. They are as elegant and bright as I expected they would be. The entire process was very easy and no one tried to "sell" me anything I didn't want. The ordering process, other than the measuring, took only a few minutes and I was very pleased with the quick installation. I've received load of compliments and have already recommended The Shutter Shop to friends.

Excellent product. Solid wood and custom painted to match my trim. The entire process took less than 30 days. Friendly staff and excellent customer service. Highly recommend!