Princess Grimes, A Smith & Noble In-Home Designer

Working with Princess on my window treatments was great! She told me exactly how to measure & had A LOT of patience when dealing with my indecisiveness! My shades & valances look perfect! I would definitely recommend Princess to anyone that is wanting custom treatments made. She’s very organized and the entire process was smooth & easy.

Princess is AMAZING! She is very knowledgeable about the products, is a great listener to the needs of the room, has a good design eye to make recommendations that addressed my vision and requirements. She documents everything with details and sends you a summary so that you know exactly what you are going to get. I felt like I really understood what I was buying and what the outcome was to be. Princess even follows-up with orders to ensure you are aware of an upcoming delivery! She really went above and beyond and delivers on the attributes of the Smith & Noble brand that I have been using for over 20 years! My experience was so amazing, I only want to work with her and no one else! I feel lucky to have had the opportunity to work with her. The shutters were installed today and look fantastic! Separately, I want to take a minute to share in detail the situation and experience I had prior to working with Princess to highlight her expertise and the fact that she saved the sale and instilled trust and faith again in the Smith & Noble brand! Princess was the second designer I scheduled through the Smith & Noble site for virtual help. The first designer I worked with was a nightmare - she didn't know the products so she said I couldn't have the Newport shutters for the bathrooms (yet, I had researched all the products so I knew this other designer was wrong), she couldn't type so my 4 windows mixed up opening left when it needed to be right, full shutter vs. cafe and told me I needed this stick to adjust the blinds and in a crank window she told me the shutters would be cut out for the window cranks and that I would receive a large discount if I ordered ASAP. AND the first designer told me it would take 8-10 weeks to get the shutters. After I got off the call, I really didn't know what I was going to get and questioned the entire purchase. But I decided to have someone come measure for the shutters anyway. While the person was measuring they questioned the order details (eg no cutting out for the crank windows) at which point I knew I needed to schedule another appt. to see if I could get a knowledgeable designer. I was lucky to have been assigned Princess. Once I received an appointment confirmation with Princess' name I googled her which gave me hope that she could help me figure out what I needed. And she did...we got back to the product I wanted, I ended up with all cafe shutters which saved me some money so that I could get a 5th window done at the same cost! She recommended an "invisible" way to adjust the shutter no need for a rod (didn't know about this feature), she knew the prices and that I didn't qualify for the larger discount, and told me the product would deliver in 2-3 weeks (I was shocked since I was working with a 8+ week delivery with the other designer). I cannot complement Princess enough...AMAZING is the just beginning. Smith & Noble should give her a raise!

Princess was a delight to work with on our sun porch project. She was able to quickly understand our personalities and styles and help us find the perfect solution. The project was done far more quickly than we expected and we are thrilled with the result.

Princess came to my home and was able to give me exactly what I was looking for. The sun shines directly in my front window on my beautiful new sofa. I wanted something that was colorful and reliable to block the sun from coming in my front windows, harming my new sofa! She was very professional newer product very well, I was able to show me exactly what I was looking for. I would recommend this young lady to any position she has a great business ethics and customer service.

Princess listened to what we needed, recommended certain fabrics and even worked within our tight budget. She was also very responsive!

Sue did a great job helping me pick out both cornices and roman shades for our home. I had a good idea what I wanted and she was able to quickly direct me to the fabrics that might work. She made it easy and we love what we picked out with Princess!