All Shutters and Blinds (Brisbane)

Very bad customer service - unreliable - avoid them.

Worst experience ever. Months delay between order and install. Promised one thing at quote, revealed not possible after we’d paid the deposit (which was like pulling teeth to get back). Work we were happy with was installed no fuss however found shutters won’t shut properly. Asked for remedy - we are currently being played off between company and their contracted installer. No personal contact - company never answers their phone, communications via SMS once money has been paid. Shop around and give these guys a miss

I don't recommend using this company; post sales care / client care / customer service / responsibility, ownership and goodwill are just concepts. Once you have paid (in full according to T&Cs) you are on your own if anything goes wrong. I engaged All Shutters and Blinds to install plantation shutters in my entire house in two stages. Stage 1 - no problem, beautiful shutters installed on the ground floor in December 2019. I was thrilled and proud. In June 2020 I paid for doors and additional windows on the first floor. They were installed in August but somehow a bathroom shutter panel was damaged so I requested replacement. The first replacement was "resolved" by manufacturing just one panel, not the three components together to ensure dye lot consistency, and of course the new panel was the wrong colour. The Operations Manager apologised and ordered replacement. Two further replacements were repeats - one or two components were the wrong colour and from here on there was no communication from All Shutters and Blinds. No formal apology was ever received for the ongoing saga, no follow up, no goodwill offer, no-one answers the phone, nor responds to phone or email messages other than to eventually have a text sent from the fitting contractor to confirm an installation time. Every painful step was instigated by me. Each time I would ask that the order be checked before being loaded for delivery. It is now July 2021 and after lodging a complaint with Office of Fair Trading (March 2021) and on the fifth attempt, all three components finally matched each other and the original colour ordered. Then one of the contract fitters dropped a panel, chipping it. Only because I asked, again, for a refund of this one window and with the senior contract fitter's intervention did All Shutters and Blinds agree to refund the minimal amount out of a considerable order. Still no apology, no ownership, no follow-up. After 13 months of frustration, disappointment and disbelief, I can only say I am exhausted. I have rated one star because zero isn't possible and a couple of the administrative staff were helpful in the early days.

Organised a quote, in which a salesman came out and took 'rough' measurements. Were surprised by the 'pushy' salesman tactics, only interested in sale there and then. Once we accepted the quote, 2 additional people came out to complete further measurements - one of which was over 2 hours late whilst we waited around with no phone calls. The quote was for motorised roller blinds - a significant amount of money! When the job was installed (as per agreed date), it was completed terribly, not wired up properly, not level and multiple gaps around the edges. The return fitter even acknowledged it was a terrible original installation. Trying to get them to come back was quite an ordeal however.... They take your money up front (50% deposit on order, remaining 50% before they even give you an install date!!), which results in them really have no incentive to complete the job in an appropriate timeframe, especially for repair work. We had an original repair date scheduled 4 weeks after original install (They are a gold coast based company and all the installers we dealt with are from the Gold Coast), however this was cancelled at 7pm the night prior. Not convenient when you have already taken to day off work to be home to allow access and ensure no more dodgy installation. The next date was 3 weeks later - which was again cancelled at 5pm the day prior! great so now I'm out 2 days pay to get this repaired! It was finally rectified 1 week later, in which the entire thing had to be pulled down and reinstalled. We couldn't have it installed the way we wanted because the original install was so wrong/bad that if it was done the proper way, it would have left holes in the walls. You can't ever get anyone to call you back. The original salesman won't talk to you, they love to talk via email/text and when you have a complaint you get told to email it through - which they promise to get back to you and never do (still waiting complaints manager!?). In the end, I wish we had never involved ourselves in chasing the cheapest price. This company is not upfront about the details and how hard it is to actually send people 200kms to install/repair. Just go somewhere else

Eventually you should get a good result; it takes a while to work through production issues. Sales over promised the production time, and we did have faults with the fabric and tracks. Hopeful that some of these issues will be fixed soon.

I recently had plantation shutters installed in my large living room and I am so very pleased with the final result that I am going to have other rooms in my house fitted also. I first spoke to Jackson about my order and found him to be so courteous and polite and very helpful in making my decision to order the shutters. The shutters arrived in the time frame that Jackson had told me and John arrived to install them. I was kept up to date at all times regarding the arrival and installation of my shutters and John was so prompt and carried out the job of installation perfectly. He was so courteous and polite and left my house clean and tidy and removed all packaging for which I was grateful. I would most certainly recommend the company together with Jackson and John to carry out the work. I am so pleased with the whole installation that I am now intending to have the shutters installed in other rooms in my house

All Shutters and Blinds installed my first exterior shutters. I was promised to have it installed before Christmas but the order arrived incorrect and I had to wait another 9 weeks for some fittings to be made. When they were finally installed I was very happy. 12 months later I decided to have another two panels fitted. This time the measurements taken omitted the positioning of the centre rail of the existing shutters. When the new shutters were installed they were out of line with the original. The original panel being positioned in the centre of the two new panels. At the time of fitting, I was told not to worry that the company would rectify the issue. After more than a month I finally received an email advising me that I should not have expected them to line up as the factory has a 20mm variance and then offering me a discount. I declined as the shutters look odd because they do not line up and now no-one will return my calls or respond to my emails.

I am still waiting for the installer to sort the realignment out from 5 weeks ago. Please make sure he brings the original wide pelmet and track as this one is too narrow

Very very Happy with having our home completed with white shutters . Has changed the whole outlook of our home. John did an amazing job fitting them after quiet a few weeks wait but all worth it . Have recommended them to friends and family. Thankyou Janine

We were very satisfied with the before and installation of the shutters. However we waited nine weeks for the installation to happen, and only after many phone calls to the company. China doesn't close over Christmas so I don't know what the hold up was, especially as I was told that six weeks was the maximum. Although I can recommend the company, be prepared for a long wait and be prepared to make several phone calls to make things happen.

Good afternoon, I would like to make a formal complaint regarding our recent installation of All Shutters and Blinds. Installation - For our first installation, which I made sure I was home for, the Made2Fit installer only showed up with the shutters. He had no idea of any blind installation and states he was only given the shutters to instal. Prior to him finishing up he asked me to pay the rest of the account in full and stated he would be back to install the blinds within the next 2-3 days. I then phoned and emailed regarding this and was told he was no longer with the company and it would take another two weeks to organise installation for the remaining blinds. For our blind installation the installer was one hour late, resulting in me missing a specialist appointment for our son and having to pay a fee to the Dr. The installer showed up with only venetian blinds and no roller blinds. He states he was first give the wrong address and then he was only told about installing two blinds. **On this when organising the blinds with Mark I remember only choosing roller blinds and did not mention any venetians for the bathrooms. I should of checked the final quote as he cheekily had put them on when I said I only wanted to the roller blinds. Last week I then spoke to Mark who was extremely rude about the mix up and stated I had no choice but to accept the venetian blinds and if I wanted roller blinds I would be charged extra as nothing could be done with the venetian blinds. Not wanting to lose any more money or time I agreed…reluctantly. Installation was last friday. Since both installations of the shutters and blinds I have found nails on the beds and plastic fragments left around the house. More concerning on four occasions my ten month old son has had three nails and several plastic fragments in his mouth following the installation. After finding more myself I completed a thorough clean to only find more nails etc around the areas where blinds/shutters have been installed. I was told by each installer that they wanted to clean up and would do so. I could of lost my son! I am utterly disappointed in the service and process of your business. The blinds and shutters themselves are a great product. I hope this never happens to any of your future customers.

We had aluminium shutters installed in May 2015 to a few sections of our front and back verandahs, including a lockable shutter door. Our quotation with Remo was very professional, and he provided practical information on the product and what would work best for us. The installation was then organised and completed by Tom from 'Made to Fit'. Tom and his colleague were extremely polite and professional, arrived on time, and did a fantastic job. The shutters were installed perfectly, due to Tom's attention to detail and persistence to get it right. We are extremely happy with the finished product, they give us privacy, weather protection and look beautiful.