Vance Home Remodeling LLC

Sorry to hear about your frustrations publicly. We wish you would have mentioned any of these concerns to us at any time. During the initial project meeting concerns about the heavily wooded backyard were brought up. The excavator and tree removal co also mentioned there was a very high likelihood that you would lose trees within a certain distance of the project footprint. After our concerns were voiced we were told by the homeowner to only remove as few trees as absolutely possible.

Regarding the electrical- This client hired an outside, unlicensed co to finish the hot tub wiring as she did not want to wait for our licensed electrician who was on another project to return. The electrical portion failed for another persons work, not a co affiliated with ours.

For the stairs- the client was unsure of what material/color to use and never got back to us with a decision. We moved on to another project while we awaited a decision but was later told the co. who completed the hot tub wiring had also finished the steps.

Any of these concerns could have been brought to our attention at any time. The only contact we received was approximately 2-3 years later when we were contacted about doing additional work on the inside of the home. Why these issues were not brought up at that time is unknown.

Even though this client has all contact info including the owners cell phone number none of this was relayed or brought to our attention. The first we heard of this was from this review (only poor review we’ve ever received in 20+yrs). We immediately reached out to the client, facilitated the corrections from the unlicensed electrical work and resolved all issues.