TraVek, Inc.

Thank you, Ron. We sure appreciate you for spreading the nice word!

Thank you, Jim. Thanks for noticing the details of what we do. You and your wife were a pleasure to work with, and we hope to maintain the great relationship. Stop by to say hi when you're in the area.

Dear Brooks,

We take this feedback seriously.

Upon receiving this, we went through the records to try get a better understanding of what went on. According to our records and as stated on your design retainer, the 30-35K was a ballpark figure. It was based on what was discussed at your first meeting with Thom. When Thom met with you the second time for the product selections, and another decision-maker joined you, the scope of what you wanted had changed. The shower was to be made bigger, the closet was changed to include barn doors, a second shower head was added, and you wanted to keep a tub. Thom then created a design based on that conversation and the product selections, and the price came out higher because of the additions.

At this point you were only partially through the design phase, and you were requesting itemized pricing and a full Scope of Work, but at that point we did not have an agreement of what was to be installed and so we could not give a full Scope of Work. More importantly, though, we do not just mail out Scopes of Work. In all our years of experience, our customers have appreciated that we sit down with them to go over this in person because then we can answer any questions and concerns right then. Emailing just seems to allow for confusion and mixed up messages. It would have been very important to go over this in person so that we could work the design together to come closer to what the initial ballpark was, or if you were intent on additions to the original scope, to be able to point that out, too.

At that point you said you wanted to think about the options of a tub vs no tub, and whether or not to re-do the closet doors. You were going to think about it for a week, and then get back with Thom. He offered to schedule a time with you so that you could go over any changes you had decided on.

At that time, you said you did not know what your schedule was for the following week so Thom was not able to schedule a follow up appointment with you. The design process was left mid-stream, and so we never did come to a final price or Scope of Work.

Our purpose is to serve our customers, and part of that is by designing to a realistic budget. Thom would not have started the design if the initial budget was not realistic. We were not there yet, and this was a design still in process. If you would like to continue the design process, we are glad to do so. Please call our offices at 480-367-1171.

We are sorry to see this comment left here. Originally we had a mutually agreed upon contract, and then the scope was changed, and we graciously allowed you to back out of most of the contract. Basically we ended up finding another subcontractor to custom-make the furniture for a desk and book area installation. We pride ourselves on 5-Star Service, and we apologize that we didn't do that even though we did everything in our power to provide that for you.

Thank you, Lynn & Heather! It was a pleasure to do this for you, and a compliment like this is what we strive for.

Thank you for your kind words. Satisfying our customers is our goal, and when we get feedback like this, we are grateful. Thank you.