IN & OUT Home Improvements

While a few things went well, so much more went absolutely horrifyingly wrong. It makes me sick. The owner was not organized, completely mismanaged the workers, & didn’t make sure the job was done correctly which resulted in us losing over $4,000 in project costs, wasted materials, & missing items. A few examples: 1. The kitchen floor was not leveled after removing tile. However, the LVP (which must be installed on a level surface) was installed anyway. I cringe as it cracks at the seams anytime it’s walked on. We will have to rip it, level the floor, and install new flooring. This is a huge expense especially after already paying a professional. 2. We came home early one day to find they had rummaged through our garage and were using our saws, air compressor, caulk guns & were looking to see if we had supplies they should have provided (caulk, adhesive).This should never happen! 3. We had to finish the job (& fix some work) after several items went missing (+ untimely communication back from the owner about it) so we asked them to not return. We were told some of the items would be replaced and we would be reimbursed for the work that wasn’t completed. This still hasn’t happened… instead we have gotten a lot of promises that were never fulfilled, & each time we reach out there are more excuses. An example of some of the work we had to complete: grout the laundry room tile, install 20% of the quarter round, caulk 40% of baseboards/quarter round, paint all baseboards, remove & reinstall a toilet, reinstall thresholds (they were secured with caulk), clean up, move furniture back… and as mentioned already we have to replace the flooring in the kitchen that was installed incorrectly.

I hired In and Out Home Improvements to come and paint my kitchen and install new tile in the kitchen and bathroom. I had a tight deadline and they had no issues finishing on time! The estimate was well within my budget. I'm so glad I called In and Out Home Improvements and I will definitely call them again for my next project.

I hired this company in good faith. Paid Danny $18,000, for a bathroom renovation. After redoing the tile around the tub twice & the floor 3 times I fired him. The new contractor tore everything out & was appalled at the workmanship. There were drains not hooked to pipes. The tub did not have a drain trap. The electric wiring was hazardous & would have caused a fire. I have filed a lawsuit & Danny has delayed court dates & completely manipulated the system. I have reported him to the better business bureau. Please do not hire this company for your own safety. Helen M. Collier