IM Home LLC

I hired Ian and his team in Sept. 2018 to add a bathroom in my home. Ian gave a time frame of 4-6 weeks. Construction began at the end of Sept., the project is not even close to being completed. Terrible project management, I constantly had to ask for updates and when someone would be there to work. In Feb. 2019 Ian told me he found a "new crew" to finish the job, but they are more expensive, and I have to paid more to complete the job. I have paid 90% of the signed contract and the job is maybe 40% complete. I have emailed and sent a text message to both Ian and Carelis asking for the finish package to be delivered, clean up all the construction trash to be cleaned up in my backyard or refund me the finish package. As expected, I have gotten zero response either of them. DO NOT HIRE THIS COMPANY!!

Horrible experience. Seemed great and nice at first. But then tried to change the materials used when we had discussed tile and real hard wood. Then said well if I wanted that the cost would go up. I didn’t have a detailed quote with a list of materials. Lesson learned. I started in November and didn’t get finished til April with just dry walling, replacing steps and a window in a back entry way. The window was a huge issue and didn’t replace it with the correct one then took 3 months to get it correct. They did things wrong and I ended up fixing it. Took short cuts and nothing permitted. Had an issue with one of the outlets they installed so had an electrician come out and looked at it, they had wired it backwards and shorted out. They walked away from the project before fixing everything even tho they said they would. I was done and stopped trying to get them to fix things. Would have been a crap job anyways. We have had to replace the grout and fix multiple tiles our self since the job was completed less than a year ago. Do not recommend at all!

Carelis and her team are AWESOME! They took on our kitchen (wall removal/beam placement) and bathroom remodel with a removal of chimney and some utilities switch outs. We will definitely work with them again when we are ready to tackle our upstairs. I work from home and they were very courteous and considerate to this fact. They kept the site as clean as possible considering the extent of the work. The results are awesome! We always felt like they had our interest and budget in mind when anything unexpected came up. They did great quality work and finished in the amount of time they quoted. When deciding on a design/build team I had 4 bids/interviews and Carelis was the person who was easiest to talk to and was very honest about timing (contractors are very busy right now), expectations, options and didn't talk to us like we are millionaires who have an unlimited budget. We definitely recommend IM HOME LLC

From start to finish, IM HOME LLC exceeded our expectations. Booking was a breeze, Carelis was very responsive and professional. We needed a move out cleaning for our rental property, and they did a great job. After seeing their high quality work, we decided to book them again for our first professional cleaning in our own home. On the day of our cleaning, Carelis was very communicative about their arrival time. Both were very friendly and we saw visible improvement. Our kitchen looks brand new and the thoroughness in cleaning our appliances was very appreciated. Their team put in the extra work to make sure all of the cleaning details were covered. We requested the inside of our windows to be cleaned, and Carelis made sure that he followed through with our agreement even when it involved removing the screens as well. This is the type of customer service that you don't see everyday. The fees were straightforward and there was absolutely no hassling or extra charges. We highly recommend this business for your home!

When we tell people that we had a contractor who completed a major house remodel on time and close to budget, they do not believe us. IM HOME LLC really delivered for us. In six months, almost to the day, they completed our major remodel: kitchen, pantry, powder room, dining and family room, and a master suite addition. Carelis and Ian were a pleasure to work with for several reasons. They displayed ownership of the work and pride in its execution. Carelis frequently said, "It's your house and it's our project." They were really committed to make all parties excited about the work's execution. They were always helpful with suggestions, but never pushy. Communication was fast and consistent. They used text to respond quickly to questions and concerns, and to send photos to document demolition and construction milestones. Their crew was friendly, clean, present almost every day, and tidy about cleaning up. There is always some collateral damage (e.g., broken bricks where the dumpster was parked) associated with a project of this size, and they were very responsible about repairs and making everything right. Minor changes (e.g., the placement of a door or junction box) were accommodated without extra charges. The artisanship was superior. The tiling was fantastic, the drywalls are smooth, the hardwood floors are a fine match with the remainder of the house, and the cabinetry is sturdy. There were no construction shortcuts. Remodeling is not for the faint of heart, and Carelis and Ian were ethical and honest professional to work with throughout the process. Bottom line: we were very happy with IM HOME LLC and have already recommended them to friends. There is no higher recommendation than that.

I can't say enough good things about IM HOME LLC. Carelis was with us from the start---from the design phase through to the finishing touches. As a designer, she was amazing. She was quick to respond and get us new drafts of designs. She was also very patient with us while we made big decisions or added on new ideas. He also came up with some ways of designing our house that had never crossed our minds. When it came time to start the actual remodel work, he was just as awesome. She would meet with us to go over timelines and project details as we went along, so we never felt in the dark. We also knew what to expect at each turn. She provided detailed and intelligible bid sheets that we could keep track of as the project progressed. There were never any big surprises. She was also very available to answer any questions along the way via email or phone. As for the actual work, I can't even begin to express how happy we are. We lived in our basement apartment during the remodel, so we saw the crew everyday. Ian was there day in and day out and I can't say enough about his great attitude and dedication to the project. Dave was also a great part of their team and was there every day towards the end. There were excellent sub contractors in and out of the house as needed. I met everyone who came to the house and fully trusted each person. Really just great people and good at what they do. We really actually enjoyed getting to know everyone. We had a tight timeline to finish in time for Thanksgiving and Sam and crew did everything they could to make it happen and in the end we had Thanksgiving in our brand new (and seriously awesome) kitchen! The scope of our project---we gutted and fully remodeled the kitchen and opened it up to the living room. We installed two new (and way less steep!) sets of stairs. We totally redid our second floor and installed a new dormer to double the living space. Added a new bedroom and created a master bedroom, walk in closet and master bathroom and a spacious reading/loft area with tons of windows. Every last detail was taken care of and everyone who has come through our house is blown away. They did all of this in under 4 months! I have already recommended IM HOME LLC to numerous friends. If you are thinking of a remodel of any size I would not hesitate for a second to hire IM HOME LLC. In fact, I'm sure they'll be back at our house for more projects over the years!

IM HOME LLC made out kitchen remodeling a breeze. Great communication from the get-go. Very accurate estimates of time and cost. We have a fixer upper with an aging interior, and they were able to transform it into a very modern looking room. They matched my wife's functional needs and design requests while keeping our cost needs in check. We are happy with the results and have received many complements on the refreshed look. Great flooring as well. They introduced some design elements that we wouldn't have thought about, which was a nice touch. We had read some poor reviews about them but honestly looking into the way people wrote the reviews we could tell that some people are unreasonable and unaware of the construction process. We are happy with them and recommend them as a home remodeling contractor.

Our experience with Ian and IM Home was terrible. He installed a fireplace in our home that would not turn on because it was installed incorrectly. Though that was one of many mistakes made, it was by far the worst. Ian walked away from our project, leaving us with a $3k fireplace that was installed incorrectly and had to be fixed by another professional. He has never communicated with us again to remedy this or apologize. For more information on our incredibly unprofessional experience with IM Home, here are more details: The full project was a fireplace remodel - demo of the existing fireplace, rebuilding of the frame/wall, installation of a new gas insert, and a new tiled facade. All but the demo went very poorly. The work done was very low quality. Many mistakes were made and most were poorly handled. Some were never addressed. (For instance, the new fireplace frame was built to the wrong measurements and is noticeably crooked.) Communication and scheduling were terrible. What should have been a few weeks of work was dragged on for months. On the final day of work, I had to ask Ian to test the fireplace to ensure everything was in working order (he had not planned to test it). Sure enough, the fireplace would not turn on. Ian walked away from the project at that time. He has never been back to correct this mistake and has stopped returning our messages. We had to hire another professional to fix it, for more money out of our own pocket, who confirmed that it was installed very poorly - from the wiring to the venting. We would not recommend doing business with Ian and IM Home LLC.