Britton Homes

This guy was great, and he didn't fix my unit. He was one of 10 contractors I called when the first two didn't even show up for the estimate. He took the time to call back, let me know that they could do the work, but that others could do it cheaper, and gave me their name. Who does that anymore?

We engaged Britton Homes to perform a substantial renovation of our kitchen. The work included replacement of all countertops, backsplashes, the entire kitchen island, almost all appliances and the "guts" of all drawers - the frames, sliders and hinges. This company was very sensitive to making sure that their performance met our expectations. They were attentive to letting us know when any hitches or unanticipated decisions came up and making sure that we approved of any changes. In the end, there were no surprises with the quality of the work (superior!) or the final price. Britton would be the first company we call in the event of any future work.

Patrick and his team at Britton Homes are awesome. They were flexible and patient with us about the scope of the project, which we changed a few times as our plans came together. They were clear about what they could and could not provide, and everything they did came in on time (or earlier than expected) and on budget. Patrick is creative and responsive, and everyone who worked on the project was friendly, skilled, and careful in terms of Covid safety precautions. The project came out beautifully. This is our second project with Britton Homes, and we would recommend them to anyone.

Highly recommended. I had the pleasure of working with Patrick from Britton Homes on one of his projects in Cambridge. Patrick is extremely professional, knowledgeable, and was always available for questions or consultation. The level of care, attention to detail, and thoughtfulness put into the project were of the highest level. It is very easy to tell that Patrick and Britton Homes really cares about their clients. I would recommend Britton Homes without hesitation!

This was my third time working with Britton Homes, and as with the first two times, they did not disappoint. The work is of the highest quality, and we are delighted with our new finished basement. One of the things I appreciate the most about Patrick and his crew is that he gave me a really detailed estimate, and then he stands by it. By doing all this planning up front, my project doesn't increase through change order after change order. It allowed me to make real choices and manage my budget. Britton Homes are thorough professionals, and met deadlines consistently. If there was a reason for a deadline to change, they informed me early and managed expectations, with clear explanations for everything that was going on. Since I'm not very handy myself, I really appreciated the clarity they brought to the renovation process.

I wholeheartedly recommend Britton Homes for your next construction project. It was a smooth process from start to end- Patrick came and met with my husband and I as we worked through plans and really guided the process to get the project started. We really appreciated the way that Britton does their proposals as it lays out very specifically the cost of each step of the project, allowing for some discussion to fit a budget. They bring in the sub-contractors at some point in the bid process to really go through so that the estimates are on-point. I think this process allowed us to come in within $1000 of our original quote when all was done and said. They are also great during the project. We were able to work with Ryan, who keeps everyone on schedule. I also appreciated being able to work with their interior design specialist and going to pick out fixtures, counters, etc. It makes sure that you stay on schedule and they stay on schedule too. Communication is key and they are very responsive via email, text and phone. They also take care of all the permitting, including inspectors and getting the city to sign off on what they need to. Everyone they sub-contract with does excellent work and everything is clean and ready for move in- We highly recommend Britton!

As a designer, I have worked with Britton Homes for years and I can't say enough about their professionalism as well as their attention to detail throughout a project. From the initial estimating process through the construction phases, their team of skilled individuals consistently demonstrate their passion for providing their clients with outstanding service in both products used for their projects as well as craftsmanship. I will continue to recommend Britton Homes to my clients who are in search of a reputable and reliable general contracting team for their home remodeling projects!

Jim, Ryan, John, Jay and team were fantastic. This is the second time we have hired a Britton team. We have always been very pleased with the work from the scoping of the project to the renovation process, completion and even the final punch list. Both projects were on time and on budget. We find because of their experience, their recommendations of subtle design options and suggestions make a big difference in the end product. The project that was just completed involved multiple out-sourcing as well. All was handled smoothly and professionally. We rebuilt a garage, added a beautiful bedroom and bath above the garage, replaced the roof and gutters, remodeled two existing bathrooms, replaced many of the interior doors and replaced shutters and some siding. The only delay in the project was caused by city permitting issues. Communication was good with respect to timeline as well as when decisions were needed. I also work at home and worked through this project with their understanding and planning. They also work well with animals in the home through a project. The team has long relationships with many of the subcontractors and the immediate team are great craftsman and workers. We are very pleased with our new space, grateful to the Britton team, would call them again for a future project and highly recommend their work!

We hired Britton homes July of 2018 for a remodeling project. Jim and Ryan were pleasure to of work with. Their quality of work and professionalism really impressed us. They understood our needs and preferences and made every attempt to provide creative solutions when issues arose. Ryan, the project manager was very organized and super responsive. The close working relationship between our kitchen designer, architect, Jim and Ryan made it a very good team effort and helped tremendously for design decisions and solving problems. Even though there were some minor delays due to issues with the new appliances (gas range) the project got completed on time and came very close to the estimate they shared with us. Overall we were very satisfied with their work and would definitely hire them again for future projects.

I couldn't have better things to say about Britton Homes. Highly recommended We had 3-4 vendors come in and only Britton Homes had the complete vision for the renovation, recommendation for the design house (cabinets) who did the CAD drawings, references, reasonable pricing, subs and execution. We were even able to go to one of the other homes that they had completed a kitchen renovation to see the work in-person. Our kitchen renovation was a full-gut including knocking down a load-bearing wall, new appliances, new cabinets, fireplace conversion, floor leveling, new hardwoods, electrical, plumbing, insulation and much more. The crew cleaned up after each day and did their best to make the process as painless as possible....even in the middle of winter and with a few curve balls, requiring change orders along the way. We will definitely be contacting Jim and the crew (Ryan, Jack, Pat, John, Ian) for follow-up work. Highly recommended and happy to be a reference.

The plan was to make addition to the house. create new office space and general remodeling. This was absolute perfection from beginning to end. Cannot say enough good things about Patrick, Ryan and their crew. Patrick and Ryan always kept us in loop at various stages of the project. Clearly laid out the costs, timelines and in our case worked diligently with the town to iron out some permit issues. Patrick was courteous and always helpful during the planning stage. He clearly laid out, in detail, all the costs and overall plans on executing the project. There were never any surprises in the project. Overall the quality of the work is really high and the whole experience surpassed our expectations.

I contacted Britton Homes summer of 2014 and had a long conversation about a potential expansion that I was planning. Patrick responded and was very open and honest about the project. At the time I only had very rough plans and he stated that he would be interested in working on the project after the designs were finalized. Once the designs were finalized I called Patrick back for a bid on the project. I must admit that the bid was not the lowest but I chose to work with Britton because Patrick was so honest with me and he was very responsive and even early to all our appointments. Several of the other builders I had contacted were late or no shows. I brought Britton's proposal to a local architect and he said the estimate was reasonable and if I had a good feeling about the contractor I should go with them. The initial estimate was over our budget but Patrick was able to work with me to get us into the budget range we were looking for. For example, he asked if I would be willing to do the painting on my own, or instead of bringing in a carpenter to build our custom closet could we live with buying a closet system from ikea or the container store? Taking all these things into consideration we were able to bring the estimate down to a price we could afford. After signing the contract Patrick made everything painless. The day after signing the contract Patrick sent over the preliminary schedule and asked if we applied for permits could we start as soon as we got the permits. I had heard that the permit process could be quite lengthy so I agreed. Patrick called me back a few days later and told me to get packing the permits were approved and he started the next Monday. Unfortunately, the day after they started the project we got the first blizzard of the 2015 winter season. Through the winter season we had multiple blizzards but there were only 2 days through the project that there wasn't someone working at my house. The entire city of Boston shut down for multiple days but Britton Homes was always around unless they found that it was really too dangerous to be on the streets. The projected timeline for the project was a bit over 3 months but Patrick and his team were done a month early and I was amazed. If there was an issue or concern both Patrick and Jason were on top of the issue within minutes. If sent an email at 7 or 8 at night I had a response before I went to bed. Over the few months I had worked with Patrick, Jason and Ryan we ran into several issues. 1. Ice dams: I was told that due to the fact they had taken down the walls and ceilings heat was escaping into the attic and creating huge ice dams. I was told that water started coming in through several places in the house but not to worry. Patrick had his roofing guys come over and break up the ice dams and they put up temporary insulation to prevent new ice dams from forming. He also said since they were having his plaster guys come over they would have all the water damage patched and as good as new. 2. Driveway: The dumpster they had brought in tore up the driveway. According to the dumpster company after all the snow had melted all the water had seeped into the existing cracks in my driveway which made everything under the asphalt very soft. When they came to get the dumpster the truck tore up my driveway pulling the dumpster up. Patrick told me not to worry and they had scheduled someone to come out and repair my driveway. 3. Electrical: After opening the walls they found that the existing electrical hadn't been touched since the house was built. The options were leave it and hope for the best. If they put the walls back up with the existing wiring we run the risk of having issues in the future or spend the money and rewire everything. After some discussion Patrick, he made the choice easy for me. He gave me a ballpark estimate based on his conversation with the electrician and he worked with me on the price. Since we moved back into our new house everyone who has come over has been absolutely amazed. I would definitely work with Britton in the future and would recommend them to anyone who asks. I shared my entire experience with my friend who is an architect and he said it is very rare to hear about builders who are that committed to customer service. Patrick & Jason treated my family like they were their own. Britton Homes estimate wasn't the lowest of the 4 that I got, but you get what you pay for. What I paid for was exceptional quality and piece of mind during a very stressful time. Thank you again for all you have done for my family!