Bestway Basements

We hired Bestway basements in Dec 2018 and they started installation in April 2019. Confirmed the job would take 3 weeks max. Job took 6 weeks because 1) the contractors that take these Bestway installs have other jobs going on so you don’t have any oversight on the job and workers only show up maybe 3 days a week for a couple of hours. 2) needed to continuously look over their shoulder to ensure short cuts were not happening /corrected. Example: cardboard under the vinyl plank floor in a basement- can we SAY MOLD!! Or when the vinyl plank flooring was not connected together, had gaps and I had to call Steve (other owner?/ don't see him mentioned on any of Weblinks) and send pictures so the floor would be corrected. Unfortunately, I had work and did not catch all the shortcuts, so I missed the fact that the shower liner was pieced together from scraps. Fast forward 2 years and we discover that the shower was leaking under the vinyl floor all of that time. We needed to state legal action would be taken before we got a response. Matt ,the owner listed on I weblinks, and John, the lead contractor, came over to the house to inspect. John said as the contractor he can’t help if he hires an unqualified plumber, nor can he help the fact that he has so many jobs and can’t trust his workers. There are SO MANY things wrong with that logic. He agreed to replace the shower, start the job in 2 weeks, and have it done in 3 days. Never showed up or called the weekend they were supposed to start, and we had to get confirmation they would show up the following weekend. 3 days turned into a week and a half as only one installer was doing the majority of the work (Side note the installer was the lead crew member from the original install) and cancelled 2 days during that time. The end product: dirt in the sink, mortar sprayed all over the toilet, grout missing, grout wash all over the bathroom floor and the shower area, when quick set grout dries it is very difficult to clean. The worst part is that I have Lupus and can’t do physical labor that will require hours of scrubbing to clean this. My husband needed to go back to work, so the concession is that we hire a company to clean up and fix this at a cost of $830.Moral of the story to Bestway would be “ if we came into your house and were unprofessional, unqualified and damaged property and you had spent $35k” how upset would you be?" There is no way to guarantee that you will get a professional contractor with Bestway Basement installs. Our next door neighbor recommended Bestway Basement but she confirmed she had a different crew, so her experience was positive.

I'm not one to write reviews but I am so HAPPY with how our basement came out that I had to post this review. During the month of November we had the pleasure of meeting Matt and his crew- Mike Hisarbeyli, his nephew Bleda Cilingir and Roberto Carlos who transformed our dark and rather disgusting basement into a beautiful and bright living space. Due to flooding issues in the past , our basement had so much water damage that it was stripped down to the bare studs and foundation. Mike, Bleda and Roberto gave us suggestions and tackled whatever problems we faced . They were extremely neat and respectful , always arriving on time and always wearing their masks during this difficult pandemic time. Needless to say they went above and beyond our expectations and we couldn't be happier.

The team at Bestway Basements is the real deal. We did a lot of research and took our time deciding who to work with to finish our basement, and the Bestway crew was patient and professional throughout the entire pitch process. Looking back, when we chose to work with Bestway, we made the right decision, and we were able to feel good about it from Day 1. Steve answered all of our questions with confidence and provided facts and experience to back everything up. We went into the project knowing exactly what to expect. Jonathan made sure the project ran smoothly and kept everything transparent -- and fun! -- along the way. Ron, Matt and the crew were fantastic. They were incredibly professional and communicative at every point in the process, and went above and beyond to make sure everything was done right and that we felt comfortable at every stage. They were always on time, and they always did what they said they were going to do. Throughout the project, I really felt that the whole team acted with respect for my home and my family. And most importantly, we are so happy with the result! Our basement went from a concrete blank slate to a beautiful, functional space for the whole family. We're blown away by the transformation. BOTTOM LINE: If you're looking to finish or remodel your basement, give Bestway Basements a call.

Thank you for the excellent job you guys did finishing my basement. The crew I had could not be more professional and the craftsmanship and attention to detail was second to none. The crew was attentive to any concerns during the project, management kept in touch throughout. It was an overall excellent experience. My only regret is that with such a great product, I won't be able to utilize your services again. I will absolutely recommend your company to anyone looking to finish a basement and offer my basement, for any potential customers to view your finished product! Thank you to the entire crew and staff of Bestway Basements!

My Husband and I had a excellent experience with this company. Everything the salesman said would be done was. The crew showed up early every day and were nice and friendly. The job was done in just 5 days and we now enjoy this part of the house everyday.