Trinity Custom Outdoor Living

Dawson installed my pool 3-years ago. It took him twice as long as he told me it would take, primarily because he cannot manage his sub-contractor network adequately, and because he was more interested in starting to dig my neighbors pool than he was finishing my pool. Over the course of the past 3-years, our pavers have sunk in several places and now collect water, rock work has come loose on the wall and spillway of our pool, and we have also realized that Dawson did not install adequate drainage for excess rain. I brought all of this to Dawson's attention, and Dawson told me in August 2018 that he'd fix it. He also voluntarily offered (I did not ask him) to re-sand all the pavers because the sub-contractor he hired did such a poor job initially and mold was growing between our pavers. Dawson told me he had a few projects to finish, then he’d be out to my house. I told him that would be fine, and I expected him to fix the paver but I would pay for everything else (additional drain, etc.). Since August, Dawson has predominantly ignored text messages and phone calls from me asking for an update on scheduling, with an occasional "yes sir" text response when I asked if he still intended to come out and fix these issues. Finally, in January of 2019, after telling me several times over the last several months he was going to come out and repair these issues caused by the sub-contractor that he hired, he informed me he no longer had plans to fix these problems. So, if you don’t mind your project taking twice as long as it should have, spending thousand of dollars to repair sub-par work done by one of Dawson’s subs, or being lied to by Dawson directly, then by all means choose Trinity. However, if you’d prefer more timely, quality, and honest workmanship, I’m sure there are better options available.