Maui Meadows Pools and Masonry
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Sobre nosotros
A team of quality builders and designers with over 50 years experience. Second generation Maui pool and masonry craftsman with an multi award winning designer to make your backyard dreams come true. Quality costs no mare and peace of mind is priceless. A backyard oasis in the middle of Paradise is within the reach of your dreams. Feel the Aloha Spirit added to your home as together we bring value, entertainment and relaxation to your home. Please call us today as we look forward to working with you!
Servicios prestados:
Custom Hot Tubs, Hot Tub Installation, Natural Swimming Pools, Pond Construction, Pool Deck Design & Construction, Pool Lighting Installation, Pool Remodeling, Sauna Installation, Swimming Pool Construction, Swimming Pool Design, Masonry
Zonas de trabajo
Haliimaile, Kahului, Kihei, Kula, Kēōkea, Makawao, Mākena, Mā‘alaea, Pukalani, Waikapū, Wailuku, Molakai
Categoría
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Detalles de la empresa
Nombre de la empresa
Maui Meadows Pools and Masonry
Número de teléfono
+1 808-442-2995
Página web
Dirección
Kihei, HI 96753
Coste medio de proyectos
$15,000 - 150,000
Número de licencia
CT-34661
Seguidores
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Credenciales
1 premio Houzz
2 insignias Houzz
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5 valoraciones para Maui Meadows Pools and Masonry
Más reciente
Shelley Cruz
Puntuación media: 1 de 5 estrellas
I don’t typically write negative reviews and try to give people the benefit of the doubt. In this situation I feel it’s absolutely necessary to warn others of this contractor. We originally signed an agreement with Steve Warsh of Maui Meadows Pool & Masonry to install a pool and rock wall. He provided fabulous 3-D images and his sales technique was impressive and convincing. Although our neighbor behind us had used his company to install his pool, he failed to mention that to us. Being new homeowners, a few weeks later met the neighbor behind us. We shared with him we were installing a pool and he then informed us of the extremely negative experience they had with Maui Meadows Pool and Masonry. The next red flag was his check to our HOA for $200 bounced. We then realized his contract was very vague and asked him to give us a more detailed contract (per the advice of our neighbor, as he stated that Mr. Warsh conveniently forgot the details or promises of many conversations). Once this was produced, there was so much conflicting information we just couldn’t sign it. We then started having problems with the County. They informed us that the architect stamp was not original, was outdated and there was no original Architect signature. This resulted in a lot of back-and-forth, lies and conflicting information from Mr. Warsh. At that point we decided to cancel our agreement with him. He signed a new agreement to refund $5000 of the $11,500 deposit we had given him. We wanted to pay him for the work he had done (which was only the production of the plans, submittal to the Association and County) but part of that deposit was for a rock wall which absolutely nothing took place. He signed the agreement which contained a payment schedule to repay us over a period of four months (at his request). After missing two deadlines, he gave us a check for half of the first missed payment. We have been advised that there is another small claims action against him as well as complaints with the DCCA. Be very careful with this company! He will promise you the world but won’t remember what he told you when push comes to shove.
18 de Febrero de 2021
Comentario de Maui Meadows Pools and Masonry:
Ms. Cruz, I am very sorry that you had an unpleasant experience with us. I have been reminded of your stinging review twice now in the last two weeks. We tried very hard for all our customers and tried for you too. I am writing this in response to your review and not trying to escalate the situation. We do pride ourselves on being a customer-oriented company. You know our price is the best. You know that I responded to every phone call, email, and meeting that you called for. You know that I showed up on time and was always respectful. I took down your information and ideas and translated them to design. You have stated in your stinging review that you had a positive experience there. You rewarded my team with the agreement. We take a smaller than usual deposit than most pool companies. We paid the wall guy who was willing to start as soon as we passed HOA hurdles. Our price there was quite competitive too. We gave money to the Architect for stamp and review. We gave money to the Engineer for stamp and review, as well as the CAD company to provide the permitting plans, professional permit runner, and the computer person who created the colorful drawings. You seem, based on our interactions and the fact you agreed, pleased. We handed in the wall to the HOA and the Poolseparately. WE then had a second HOA to handle. We provided the paperwork, plans and dropped off the plans. We thought this was an accommodation that you would find useful. Most, if any, pool companies never offer this service to their customers. We had a check from you, and my permit runner turned in our check too. We then needed a second check for the wall. We thought we stopped payment on it, and we told you this. I am not aware of a bounced check, but we use a dormant account for these items for accounting purposes. You still seemed on board as to our team handling this HOA responsibility for you. You asked for more detail about the agreement, and we accommodated that as well with a warm smile from you. It is the same agreement we use all the time. We always want you to feel you are in charge. We never started any actual work as your project has not been permitted yet. None of this stinging review has anything to do with the actual work we did for you. What we did do you were happy with. So that leaves us with the fact we helped do the permit, which is the crux of your issues with me. The People down at the County of Maui Building Department are knowledgeable, hard-working, and understaffed. They have old equipment that makes their jobs more difficult. We, because of Covid, do not get direct face-to-face with them. They said that our The architect who has been a part of this community for decades stamp was out of date. We took it back to him, and he was puzzled as I was. We stamped it and brought it back. They said we missed a page, and I went the same day and got it stamped and brought it back again. You said you received a call from Michelle and for me to call her. I did, and they have three. I left messages for all three, and one returned the call the next day saying," it was another" You then canceled. It was beyond the 3 day rescission period, but I did not want you to feel left out in the cold. I explained everyone had done their job and been paid. I explained I would have to pay this back out of my pocket as I do not take from other projects. I met your husband at the permit office parking lot, and he told me to sign the agreement, or you would write reviews like this. The complaint at the DCA was from an anonymous complaint and answered. I guess I will not speculate who it is since it was anonymous. I have been in touch with you, returned every phone call, and have agreed to pay the amount. I told you with Christmas Bonuses for my employees; the payment schedule could not start until late January at the earliest. Your husband said sign now under your payment schedule, or there would be many repercussions. Again, the items we have control over, you actually enjoyed. We never lifted a shovel for you. We have agreed to pay you back the amount allowing you to use the plans in permitting. I am trying my best to do the right thing. I don't want to say or do more as to cause further retaliation. This affects our employees, suppliers, and overall reputation. I hope I have answered your complaint in a respectful, informative manner. This the way we tried to present our company from day one. Thank you for the chance to be your design and construction company. I guess we fell short before construction.
Paul Clausen
Puntuación media: 5 de 5 estrellas
Thanks Steve for your professional recommendation on the repairs required and ensuring the work was done properly and one time
2 de Agosto de 2019
I have worked in Landscape & Swimming Pool Design (including independently and for "Top 50" national pool builder as designer) for 30+ years. Have collaborated on 25+ pool projects, in Hawaii and on mainland, with Mr. Steven Warsh and Maui Meadows Pools and Masonry. In every instance he has been straight forward to work with and a seasoned professional/veteran in the industry. He takes good care of his clients.
9 de Julio de 2019
Heather M.
Puntuación media: 5 de 5 estrellas
Steve called me minutes after I submitted my Home Advisor request for a quote, and over the next month, we worked together to make a plan for our backyard space. Steve was always incredibly kind, honest, authentic, and worked within the budget we had set for our project. When his crew began the work, I was amazed--they were all so prompt and kind and supportive. They made me feel like I was the most important project they had going on. Travis did a great job of prep work, then Ben and his team were incredible when they poured the concrete for our backyard. Marshall paid great attention to detail and was so gracious about our needs. Ben even came back the next day to check the work, clean our fence and home from any concrete that got on it. The entire experience was amazing...at times I thought it was too good to be true, but it's not, it's all very true! I would hire this team without any hesitation and you will be in very, very good, kind hands.
21 de Mayo de 2019
Bruce Kehring
Puntuación media: 5 de 5 estrellas
Steve's company put in an extensive backyard pool Spa Hot Tub & Sauna system. His design went well beyond my expectations and the cost was significantly less than other comparable systems. I have recommended his company to many of my friends and will continue to do so.
21 de Enero de 2019
Comentario de Maui Meadows Pools and Masonry:
Thank you Bruce:) We appreciate the review. Thanks for recommending our business to friends.
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