Aquatica Pools & Spas

Excellent experience. Love the pool. Entire Aquatica team was very responsive and helpful with advice and decisions during the build. Caleb as the Project Manager was great to work with and very responsive. Highly recommend Aquatic and would definitely use again.

Our initial pool design phase with Ben went fine. He promised that although the pool was going to be constructed while our house was undergoing major renovations and we were still living out of state, everything would be coordinated with our general contractor and communication with us and him would be frequent and detailed. That did not happen. Coordination with the GC was spotty at best and communication with us only took place, other than regular billing, primarily at our initiative. Once the pool construction phase was completed, getting it up and running properly was fraught with aggravation. The electronics were a mess, the heat pump, lights and pool lights didn’t work properly and permits weren’t closed out until I wrote a letter to the owner. The pool project manager rarely responded to calls or texts. Although now, 4 months after completion, everything is fine and we really enjoy our new pool, the process of getting it to this point was unpleasant and stressful to say the least.

It's beautiful. But we needed it FAST, they promised 8-10 weeks and ran 5 weeks late. They promised to be reachable and provide updates, they were not. The project manager was running too many jobs, seldom there, and not focused. Over promised, under delivered.

Ben, Frankie and team did a great job. Ben really helped with the design and Frankie was an excellent construction manager. Both were responsive and professional. Enjoyed working with them!! Would highly recommend them!!

Customer service and communication is improving day by day. I will update once our project is completed. The owner has been very responsive.

We used Aquatica for a fairly complicated pool and deck design, and couldn’t be happier with the final product. The various crews that worked on our pool were extremely hard workers, very talented, had great attention to detail, and most importantly took pride in their work. We were very fortunate to have Chestley as our project manager, and he was fantastic to work with. He took the time to listen to us and keep us informed every step of the way. Any construction project is going to have its share of bumps and challenges along the way, and Aquatica’s and Chestley’s response to these was outstanding. They keep the customer front and center along the way, and we would recommend them to anyone.

The first thing word that comes to mind with we think of Aquatica is ethical. We put in a large pool and spa. The entire process was unexpectedly smooth and easy. Ben in sales provided good advice on products and design. There were no hidden costs and all promises made in original sales meetings were kept. He managed our expectations appropriately. Steven, our project manager, was outstanding. He met all our concerns and issues with careful consideration and respect for our point of view. He addressed each promptly and to our complete satisfaction. Both Ben and Steven are patient, knowledgeable and responsive (even months after project is complete). This is an excellent company to work with.

Great experience...the greatest being they said if I signed in March I would be swimming by Memorial Day. I added a month on to that.....but lo and behold they had it done and we were swimming by end of May! Very professional company. Highly recommend!

Aquatica completely transformed our backyard! Devin did an amazing job of taking the design I envisioned and making it a reality. They started ahead of schedule and completed faster than we could have imagined. Even since completion, they have been great with answering any questions that I have as a first-time pool owner. We would definitely use them again on any future homes. I cannot recommend Aquatica enough!

Totally exceeded expectations. From the design of the pool through completion- everything about the work they did was top notch. Project started when they said they would and was completed on time and on budget. I couldn’t imagine any pool company doing a better job.

Ben and Paul did a great job on our new pool! They finished when they said they would and price was under competitors. I would definitely use them again! Matt S

Ben and the Aquatica team did a great job. They gave us a lot of good advice during planning and continue to be helpful answering questions as first time pool owners. We are really enjoying our new Aquatica pool.

I would HIGHLY recommend! Every single detail of my pool/spa project was handled with the highest of professionalism. Everything from the quote, to permitting, to the physical construction, were conducted by teams who knew what they were doing and did it exceptionally well. They were also very fast without affecting quality work. Ben and the entire Aquatica team are phenomenal.

As a home builder, we continue to contact with Aquatica Pools & Spas as a turnkey contractor. They coordinate and manage each project smoothly, with emphasis on clear communication and commitment to our satisfaction. All of that and the price is reasonable. Taking care of the job that we hired them to do is one thing, but to do it above and beyond our expectations makes all the difference in the world.

At the beginning I was so impressed how quickly they began and moved thru each stage of the construction so quickly. Ben was awesome. Always available for questions and always communicating everything. Would definetely recommend ben and his group to anyone looking for a pool

Ben and his team were amazing to work with. We're so happy we made the decision to upgrade our back yard. Thank you Ben for making our vision a reality.

Ben and Aquatica Pools and Spas were amazing. From the estimate process through production and post production, everything was perfect. We had complete confidence in Ben and this was the most stress free experience we have ever had in home services. Everything Ben promised he delivered. We could not be happier with everything and a great benefit is he referred us to another great company for our landscaping, so both companies were on the same page for expectations. Not only can I say that Aquatica is the best pool and spa company in Charleston, they may be the best company period. Thanks for the great work and the many years of enjoyment our family can experience with our backyard.

Excellent job on our pool! Easy going people to deal with, they have great and lots of options of colors, materials to choose from. We change our minds a few times through the process and they were very nice and flexible to accommodate everything. The presentation of the project was really nice and the end of result was amazing and better than the project! Our pool is beautiful, sleek, modern. We love every detail! The building process was not chaotic as I was expecting, it was pretty smooth! Also, the customer service is really awesome too. Ben is always giving us support right away in everything we need. We highly recommend Aquatica!

Excellent, honest people! my pool looks amazing and we enjoy it very much. You will not be disappointed with this company.

What a great experience. I have done many household projects and remodels. Bathrooms, installed fireplaces and kitchens. This was by far the easiest and best experience I have ever had. No major delay's. Even with a hick up or two that you get with all projects they were handled well and they still stayed in the time frame of 45 days and we had a big pool installed. Communication was great and there was no supersizes. I don't think there was ever a day where nothing was getting done and sometimes even in the rain. I don't say this often but I would recommend them highly and would use them again.

Ben and the team at Aquatica Pools & Spas were EXCEPTIONAL to work with - extremely detailed, work oriented, timely, VERY accessible (even on weekends), and of course - they produced an absolutely gorgeous pool and surrounding deck area. My wife and I were worried a pool would be a VERY tough squeeze in our smaller back yard, but Ben made the most out of the space and turned it into an absolute paradise. Our kids LOVE it, and the heating aspect of the pool has already come in handy! Thank you SO much Ben and team - we love you guys, and appreciate ALL that you have done for us! If you plan on a pool install - call Aquatica - you will NOT be disappointed.

Just moving to Mount Pleasant, SC, I had no idea who to choose to build our new pool. Luckily, my neighbor was having a hot tub added to their already built pool and gave me the name of Aquatica Pools. I first called two of the large pool companies in the area. I heard they both build good pools; however, you would pay for it. Plus the amount of time it took to build the pool would be much greater with the two known names. I placed calls to both, and just getting a call back from a salesman took a couple weeks. In fact, I had to call back to let them know no one had called me. Ultimately, I ended calling Aquatica Pools, and met Ben Prillaman. Ben responded within a couple days and came out to the house. Ben was a refreshing person to talk to. He is very knowledgeable about pools and gave me a great idea of what I wanted and what he could build. Ben is very professional and courteous. I ended up getting a proposal from Ben within a couple days which took the other two companies weeks. I was able to compare all proposals and not surprised that Aquatica Pools came back being the less of the three, but with all the same bells and whistles. I would be building the exact same pool if I were to go with any of the companies. I was very happy to give Ben my business. Now the great thing about Ben was that he was not only the sales rep, he was also the foreman of the job. He kept in constant communication with me explaining each step. He also stressed that he only wants to build about three pools at a time in order to keep his employees on schedule and not using subs he has never used before. After all was said and done, we are thrilled that we decided to use Aquatica Pools as they build us a fantastic pool. It has now been approximately three months since the pool was built with no issues what so ever. I am very happy to have the opportunity to recommend Aquatica Pools to anyone. *Aquatica Pools also installed a beautiful looking paver patio. It would have been a nightmare hiring another company to do that and coordinate with Aquatica Pools.

As a local Home Builder the most important things to me are Quality, Communication, Cleanliness, and Time to Completion. Aquatica met all 4. We love our pool and I look forward to working with Aquatica on future projects.

Ben and team did an excellent job building our pool. Workers came back for finishing the slate and ensuring fit

Ben was a great communicator and strived to keep us informed and happy throughout the process. They got started immediately and were very professional. They did a wonderful job and we really didn't have any issues during construction which is rare. We are very happy with the end result and would definitely recommend them to others considering their own pool.

Aquatica built a great pool for us. Ben was super responsive and did an excellent job at staying in close communication with every step of the way. I would highly recommend Ben and his team.

If you are in the market for a pool contractor, your search is over. Ben and his crew are remarkable for the caliber of work, business integrity and responsiveness. I recently completed a new house + pool. In this crazy Charleston market, it is really hard to find good help. Of all the different subcontractors that have travelled through this project, Aquatica was truly the standout player. I can't say enough good things about this company. Seriously. If you're in the market for a pool, do your self a favor and hire Aquatica to build it.

Aquatica Pools & Spas built our pool and exceeded our expectations in every aspect. Ben did an outstanding job working with us on every step of the process with outstanding customer service. We had a pool in seven weeks and that’s a testament of how organized and committed to the schedule they were while delivering a quality product. Schedule was a priority to us because we were able to get our pool prior to the summer and minimize the construction zone. We highly recommended Aquatica Pools and Spas.

We did a total makeover of our pool, changing all coping, tile and adding water features. Their entire team were great to work with in picking out all of the stone, tile and colors. Very dedicated to perfection and doing all the work to high standards. Friendly and easy to work with. Competitive prices and cared about sticking to cost and schedule. Very happy with finished product

Can't say enough concerning working with Aquatica Pools & Spas. From start to finish and beyond an extremely professional and positive experience. The entire Team is great to work with and very conscientious - they really exceeded our expectations. They're very creative in their thinking/planning the pool. We had a general idea of what we wanted and they took it and ran with it, recommending deck and firepit design, as well as the pool to best position everything on the marsh. They are a very knowledgeable and hardworking team. The building process was underway when one of the 2017 hurricanes hit (Maria I think). The Aquatica Team was back in action within a few days cleaning debris and getting back on schedule. They've been responsive to our questions/needs at all times, before, during and after the completion of the pool. I think the pictures speak for themselves.

Thiago, Ben, and Jeff turned our dreams into reality. We cannot say enough wonderful things about these guys and their team. From start to finish they went above and beyond the competition. From design, selection of colors & materials, timeline, daily work & progress, attention to detail, to the finished product.... we honestly could not be more pleased! Perhaps most importantly, they not only delivered on their timeline promise but exceeded it! If you are on the fence about who to hire... do not hesitate to call these guys and let them prove to you just how excellent they are. Sending out a sincere thank you to the entire Aquatica team!

Thiago, Ben and the team were terrific in helping our vision come to life. The craftsmanship is beautiful. They built over 2,000 sq ft of travertine decking, pergola and a fire pit. They lived up to all commitments and delivered everything on time. We highly recommend!

Thiago and his crew did an incredible job on building the backyard oasis that my wife and I envisioned. We are extremely pleased in how it turned out. They come highly recommended by us.

Aquatica Pools and Spas recently installed a pool for a home that we are building. They were easy to work with, they always arrived on time, very competitive in price and good design work. We are very pleased with our travertine decking around the pool and our pool cover that is a great safety feature for our clients.

Love this company. Very professional and their work is excellent...I would hire them again in a second! You will not be dissatisfied.