Pool Covers, Pool Cover Installation, Pool Cover Service
Zonas de trabajo
Gilroy, Morgan Hill, USA, Worldwide, Atherton, Los Altos Hills, Los Altos, Palo Alto, San Jose, Walnut Creek, Pleasanton, Danville, Santa Rosa, Napa, Fairfield, San Rafael, Hillsborough, Portola Valley, Woodside, Saratoga, Belvedere, Tiburon, Cupertino, Orinda, Monterey, Carmel Valley, Los Gatos, Miami, Washington DC, New York, Boston, Seattle, Chicago, Los Angeles, San Diego, Phoenix, Austin, Dallas, Houston, San Antonio, Atlanta, Orlando, Tampa Bay, Charlotte, Raleigh-Durham, Greenwich, Denver, Minneapolis, Indianapolis, Cleveland
Numerous NSPI and APSP awards for design excellence. Also featured on numerous episodes of HGTV, and San Diego Magazine "Cool Pools" August 2012 issue. Magazine features include, Luxury Pools, Ocean Homes, San Diego Living, Architectural Digest
Thank you for the positive review. Wondering why the cover would come off, as it cannot do that on its own. Was there somebody house sitting? Perhaps they ran the cover with excessive water on the surface...it is a mystery on why that would happen.
Either way, we do take our service commitment to you and your family very seriously, and I am thrilled that your thrilled! Thank you!
Your cover was actually installed Nov 2008, not 2010 as stated.
Your pool is very large, in fact larger than most peoples homes, as the pool cover itself is over 1500 sq.ft. Due to this size, you will incur more wear on the consumables, and with uninformed people (renters) operating the cover, this can certainly add to the required service (similarly to a rental car seeing varied use/abuse). May we suggest that you open the cover prior to their arrival, and then only close it on departure.
One of the main issues affecting performance is the distance of the hydraulic lines for the hydraulic power-pack. This was a new construction, and your pool builder did not follow our specification and placed the hydraulic power-pack over 200' feet away. Common logic tells you that the power unit should not that far away, yet, you or the builder have refused to relocate the power unit.
I strongly suggest that you revisit this and make this correction by having the power-pack within 50' of the drive mechanism.
I am also sorry that the significant discounts that we have given you in the past have not satisfied you.
In respect to service scheduling, the only fair way is "first in, first out". I'm sure you wouldn't like to be bumped because someone offered us more money, and thus pushed you back. You have a luxury vacation home that makes you a lot of money, does that make your pool more important than Mr. or Mrs. John Q. Public pool? That simply isn't fair, and isn't right in our book.
Another suggestion I would make is to have your property management/maintenance company learn and understand the cover system as I assume they are on site as the pool is located in Glen Ellen and your are in Los Gatos (you must have local people handling this for you). While there may be issues getting a cover closed, it can always be opened regardless of the situation. May I suggest that the management company open the cover prior to your renters arrival, and they also remove the key so the uninformed are not "playing" with the cover.
No other automatic cover system in the world has the power to operate this size of cover (as they are electric and they do not generate the torque provided by our hydraulics). As stated earlier, revisit relocating the power unit, and this will greatly enhance the operation, because has its imitations, and your builder exceeded those.