All American Custom Pools & Spas, Inc.

I'm writing this negative review of All American pools so all potential customers know exactly what to expect if you decide to work with this company. It is also important to note that the experiences I will online below has occurred; even though we have a relationship with someone who is familiar with the ownership of the company. Last year my wife and I spent almost $30,000 with All American pools. Some of the work completed included: plumbing all of our pool and spa equipment including installation of all control values for the automation system, re-plastering our pool and spa, and replacing coping around the pool. Additionally, all of the existing plumbing was pressure tested and the integrity was verified. At the completion of this work, we also decided to use All American to close our swimming pool due to their familiarity with our swimming pol and spa. This was a huge mistake. The team (headed up by Eric) that came out to close the swimming pool failed to do it properly, and as a result early in the spring we found damage to the spa plumbing and a value was completely cracked off. This occurred because winterizing plugs were not inserted into the spa returns. All American came out to fix this at no cost but failed to pressure test any of the other swimming pool lines for further damage. Early in the summer when we finally began to run the pool normally, we noticed a precipitous loss of water in the swimming pool. Feeling the loss of pool water may be related to the spa-plumbing incident, we had All American come out to evaluate. The process of determining the source of the water loss, took more than two weeks and three separate visits. Although All American would like to claim that it took this long due to the time of the year, perhaps the job could have been completed more quickly had the technician (Rick) brought the appropriate equipment and had his pressure testing equipment actually held a constant pressure. To finally get the lines pressure tested, I had to lend the technician my air compressor and several other tools to use. At that point the damage was finally isolated to the main drains which are now a total loss. Less than one year after completing our swimming pool and spa work with All American pool our main drains will never be usable again. After we learned the extent of the damage, we sought a second opinion and the damage was confirmed. Additionally in conversation the most likely reason the main drain is no loner usable is either due to the failure to close the pool properly or some other issue associated with the installation of the pool equipment valves. Just for clarification, All American pools completed both the closing and plumbing. SO what was the response from All American? They have charged us more than $1000 for the visits, told us we should be happy that we found out why the pool is losing water, and told us the water loss is simply not their fault. Now they would like to say they did not put in the original plumbing, which is true, but they DID pressure test all of the lines and verify the integrity. What is more likely, that the failure to winterize the pool properly lead to the damage or the pre-existing plumbing mysteriously failed even though it was tested thoroughly? My wife and I are reasonable people and considering what it would take to re-plumb the main drains, we would not have asked All American to do that. It would have been nice however for them to accept some responsibility and perhaps waive the fees for evaluating our pool or installing a cleaner to help circulate water now that the main drains are not working. Instead they are walking away and demanding another $1000. I am not sure what to do from here, but If you want someone who will stand by their workmanship whether it be opening, closing, or renovating your pool DO NOT use All American pools because clearly they do not.