Tri County Hearth & Patio Center

We highly recommend Tri-County Hearth and Patio Center. The first wood burning fireplace insert we purchased from Tri-County did not meet manufacturer's claims as stated in the sales brochure. After visits by the sales and technical staff, to insure that the stove was operational and that we knew how to operate it, it was determined that an exchange needed to be made. Tri-County Hearth and Patio Center staff were very professional and courteous throughout the process. With very little delay a new insert was delivered and installed for no extra charge. The difference in the price between the two models was refunded to us quickly. The new insert meets our expectations and we are very happy with our experience at Tri-County Hearth and Patio Center. We highly recommend Tri-County Hearth and Patio Center.

I found Tri County Hearth & Patio Center to offer a top-notch chimney facelift package. My chimney looks cleaner and more modern to blend in better with the house. Ryan and Clint, who provided the service, were outstanding. They work well as a team. Ryan's ability to explain both the product and the procedure is excellent, and I felt confident that I was getting quality work. Creating a good rapport with your client is key, especially when minor mishaps occur. I only wish that the communication between this company's service technicians and their boss were better. As this company grows and moves forward, I hope their managers remember that success depends on good company/employee rapport.

Propane stove at a fair price. We had Tri County Hearth and Patio obtain and install a Napoleon freestanding stove in our family room, a first-time installation requiring both a new gas line run and closed-system venting. Showroom staff were highly professional, helping guide us toward certain catalog options and steering us away from others. Price was competitive with those we found from online discounters. Project was completed in timely fashion as soon as factory had sent the stove to the dealer. When the installation turned out to be more complex than expected, the prearranged installation price was still honored. The stove has performed well over 2 winters.

I purchased a wood burning stove with installation from Tri County. Bill was extremely helpful and knowledgeable. The work was neat and orderly. When there was a mix up on the scope of work Tri County did not charge me for the extra. I will hire them again.

The staff is wonderful. I have purchased several items from them. I had an issue with my outdoor umbrella and they order the replacement part no questions asked. They were very knowledgeable about the big Green egg.

We had Tri County Hearth & Patio install a new gas fireplace, which was a great investment this past winter. I'm a very hard person to please but the customer service and installers were outstanding. We had a few issues after the install but Tri County came back to fix the issue quickly. I high recommend this company to anyone.