Northstar Energy Systems Inc.

AWFUL SERVICE STAY AWAY!!! This business makes its money doing installs, follow up services isn’t a priority to them. I have been trying to get an appointment with them for service since June they cancelled 3 times. When they finally came on 9/22 the technician cleaned and serviced my stove, he then removed the door and took it back to his shop to reseal it and said it will be done in a week, 1 month later still not done. These people don’t stand behind their products all they care about is the sale.

We have done business with NorthStar since 2013 when they installed our pellet stove. This year (2019) we decided to replace it with a lower maintenance propane stove. Holly was on the case immediately and in short order they removed our pellet stove and installed our beautiful new propane stove. All staff are knowledgeable, patient, courteous and professional. They take their work seriously and are proud of the products and service they provide.

We went in to Northstar to potentially replace our fireplace that we were having a major issue with. We were explaining to Marc, that very cold air was flowing through our Fireplace Extradinaire. He immediately knew what the problem was, sight unseen. He saved us $1000s while another company said to replace the unit. They came to the house , charged us $85 and had no clue why it was suddenly allowing this cold air in. Thank you Marc! You are our go to guy from now on!

NorthStar Energy has been our retailer for alternate heating options since 1992. We became acquainted with them through routine shopping disciplines and have purchased a woodstove, pellet stove and gas insert from them. Their fair pricing, after the sale service and customer service has always earned them our return business.

Super helpful people, and very knowledgable! I called not even knowing the brand name of my wood stove - they helped me figure everything out.