Fireplace Doors Online

Do not buy from this company. Horrible customer service, poor product. After weeks of trying to get a response the solution to their poor workmanship was unacceptable.

Dont buy or order from this company. The timeframe they put on their website is misleading. You can see its 1-2 or 3-4 weeks but it will take them forever to ship the item. They will not give you any update about your order until you call them. Very bad experience!!!

We purchased a wall mounted gas fire from CJ's - it is an exquisite fire, however, the instructions for installation are complicated. We phoned CJ's as number of times to get help with the technicalities of installation - each person we spoke to in the customer service department was incredibly helpful, going the extra mile - phoning the manufacturers, talking to their installers to help us resolve 'little' but tricky issues. They exemplified excellent customer service and I highly recommend the company for your projects!

I saw an online ad for C.J.s as I was trying to find a replacement door glass for my wood burner. C.J.s showed quite a number of template diagrams and I was able to pick out an excellent match for the glass I needed. I contacted C.J.s, they told me to make a full size diagram with all measurements and send it to them. I did. They made the glass, let me know it was ready and I paid them. They shipped the glass out right away and I had it back and installed in no time. It fit perfectly! Total turn around time was about a week. Great job C.J.s!

Dealing with CJ's has been one of the worst internet sales experiences I have come across. The sales person did not know their products and when I ordered a specific Valor fireplace, the sales rep changed my order to a different item. After it arrived I discovered their mistake and that it was damaged in transit. After numerous phone calls over a period of time I was finally able to speak with one of the owners however, CJ's did not remedy their mistake. But they would take it back for restocking fees, shipping to and from, this exceeded the $3,000 purchase price, thus making the item over twice the original cost. I was unable to install the incorrect/damaged fireplace and had to purchase a different product from a reputable company. Avoid this company at any means.

I've had the pleasure of working with CJ's on several different projects. On every occasion, the staff was courteous, helpful, and quick to answer all questions. There is never a long lead time when I order with CJ's and the staff sends me the cut sheets and specs for rough-in installations within 24 hour. My orders are processed and shipped quickly and arrive unblemished. My clients have been extremely pleased with their fireplaces and has lead to several referrals for me.

We purchased two fireplace frames and doors from CJ's Home Decor. The doors actually arrived a couple of day earlier than promised, which helped us install one fireplace faster than expected. There was a problem with one of the frames. The issue was resolved in a quick and courteous manner We were very pleased with the service we received.

My family recently called with a few questions regarding redoing parts of our home. They were nothing but helpful and provided us with a lot of useful information. I highly recommend working with them.

I ordered replacement zero clearance doors for my prefab condo fireplace since I was also redoing the fireplace surround. Service was excellent--the associate helped me in taking the measurements over the phone. I can't comment on the install because a worker did that for me. The doors look and function so much better than my old brass ones!