Bromwell's The Fireplace People

So happy I went with Bromwell's. Prescott and Brian did an amazing job finding me a smaller model fireplace that works off a remote to replace the old one I had from the 1990's. They honored their pricing commitments and were even able to install the unit ahead of schedule, which was fantastic given the situation with Covid and the fact that they are really busy at this time. Just a great experience all around!! I can highly recommend Bromwell's!

We had a fireplace insert installed by Bromwell’s The Fireplace People. Brian was very helpful throughout our planning process. He explained all of our options and was always responsive when we had questions. Prescott was very helpful in setting up our installation and sending a reminder the day before. The installation was performed by Kevin and Merlin. They were polite and knowledgeable about the installation process. They were able to answer our questions and Kevin showed us how to use the remote and explained safeguards for using the fireplace. They also put down protection and wore she covers for our floors and throughly cleaned up. We were very satisfied with our Bromwells’ experience. I also want to mention Jessica, who answered the phone the many times that I called the showroom. She was always very polite and genuinely concerned about helping me answer my questions. Thank you for your support.

We recently bought a wood burning fireplace through Bromwell's and had them install it and our experience was great! I had done a bunch of research prior and when I brought my needs to Brian he confirmed my research and sent me options and packages that would work for our new room addition. Once we picked our fireplace, they installed it and its has only been a good experience. Brian was attentive from the moment we reach out and always responded back asap with all my questions. I would definitely look to them if you are wanting to purchase a fireplace.

We recently converted our wood burning fireplace to gas logs with a custom glass screen. In doing so we visited several businesses, and when finished had no doubt we would use Bromwell's. Our salesman, Hayder, was patient, professional, and provided a wealth of information. I had many concerns since we own a historic home and have hoops to jump through when doing anything involving permits. Hayder took extra time to explain all the steps involved with gas logs as well as the pros and cons of various glass screens. Bromwell's wisely has specialists, each handling his own aspect of the project. Each of the workers arrived on time, did an excellent job, and left our home spotless. We could not be happier with our fireplace and the team at Bromwell's.

Just had Kozy Heat Roosevelt 34 with birch log set installed. Dealing with Bromwells from sales to install was a pleasure. Excellent communication throughout the whole process. Thanks for a great experience Jesse, Prescott and Eric.

Just completed installation of a replacement Peterson fireplace log set. Work was done efficiently and the new set is working well and providing more heat to the room than the old (15 years) set. So far, i am pleased with the new system and with Bromwell's installation. The installation tech was considerate, friendly and courteous and the sales staff was responsive and helpful as i was deciding between repair and replacement of the old set. Thanks!

We hired Bromwell's to install a wood burning fireplace insert. We received great advice and customer service from their sales rep. (Jesse) on a brand/model that would work well in our existing fireplace. He ensured the project met our needs from start to finish. Bromwell's installation team (Walter and Omar) were clean, efficient, and went the extra mile to ensure the insert was a custom fit. We also really appreciated the time they took to explain the system's operation and how it was integrated into our chimney. Great job all around!

Just a shout out to the MOST EXCELLENT fireplace service work done by Kevin today (9 November 2019). Kevin was personable, knowledgeable, thorough and very professional!! Lily (my Cavalier King Charles spaniel) and I appreciate the service provided so that we may now enjoy the fireplace with a greater degree of certainty regarding performance!! THANKS KEVIN . . . and THANK YOU BROMWELL'S . . . you guys are the BESTEST!!

We worked with Bromwell's to purchase and install a gas fireplace for our living room. We love the fireplace. We found Bromwell to be exceptional. They helped us through the entire process. Bromwell went above and beyond our expectations. Their commitment to safety and customer service was refreshing.

I've gone to Bromwell's many times over the years for fireplace tools, screens and doors and gas logs (to retrofit 2 fire places). They're always helpful, courteous and well informed. And they remain helpful after the sale, most recently by helping me figure out how to arrange the logs on 2 gas fireplaces that I purchased many years ago. It's always my go to place for anything fireplace.

We were extremely pleased with our experience working with the folks from Bromwells. We live in a Capitol Hill row house and decided to convert a non-working fireplace and install a wood-burning stove. This was not an easy operation to complete - it required rebuilding a portion of the chimney, removing abandoned venting pipes inside the flue, and installing a liner for the new stove. The folks at Bromwells were terrific and extremely organized. After dealing with the sales department and discussing all of our options, as well as comparing costs with another estimate, we decided to go with Bromwells. Their responsiveness and attention to details on all of my questions was spot on. (You should see the email chain of all the questions I peppered them with!) Their scheduling team worked with me to get the work on the calendar and were very communicative about everything. We had some rain delays, but everyone kept me in the loop about what was going on and worked hard to ensure we got the project done in a reasonable amount of time. Finally, the folks at our house that did the installation were terrific, trustworthy and respectful of our home. I really enjoyed talking to them and watching them work. They also became well-liked by our dog, who usually just barks at contractors and workers at the house. But she loved them, too! I highly recommend working with this company! We're really looking forward to a cozy winter with our new stove!

I worked with Bromwell's as a designer/installer for several years. I am now in sales for a concrete manufacturer and refer Bromwell's on a regular basis to my customers. Brian, Prescott, and the whole staff at Bromwell's have always provided myself and my referrals the highest level of customer service and responsiveness since I started working with them in 2012. I could not recommend them more highly!