Countertop Installation, Custom Countertops
Zonas de trabajo
Aurora, Bartlett, Carol Stream, Carpentersville, Dundee, East Dundee, Elburn, Elgin, Farmington, Geneva, Gilberts, Hanover Park, Hoffman Estates, Kaneville, Lafox, Lily Lake, Palatine, Pingree Grove, Plato Center, Saint Charles, Schaumburg, Sleepy Hollow, South Barrington, South Elgin, Streamwood, Village of Campton Hills, Wasco, Wayne, West Chicago, West Dundee, Wheaton, Winfield
We do attempt to make as little measurement trips as possible for remnant projects, that is how we are able to keep our prices low for them, that is correct. However, we did agree to do two measurements for you since you had both bathroom remodels going on at the same time. Your husband called our office and set up the measurement for the first vanity since you did not have an exact date of delivery for your second cabinet. You then called us extremely upset about the fact that we could not install your vanity within the same week of being measured. We had explained to you and your husband in person that our regular turn around time is 9-11 business days from measurement to install, the contract you signed also stated this. You agreed that you were aware of our turnaround but thought it wouldn’t apply to you and that you found it unacceptable that we were unable to meet the deadline you set up.
Eventually, after much back and forth and refusing to accept us refunding your deposit and walking away from the project, we finally came to an agreement (or so we thought) on measurement and tentative install dates that were well within our contracted timeline. We are not sure how you can claim we held up your remodel when we measured and installed, not once, but twice within our contracted time.
Below is the timeline of date for your project:
8/27/19- Measurement if 1st vanity
9/3/19- Install of 1st vanity and shower pieces for 2nd bathroom
9/6/19- Measurement of 2nd vanity
9/9/19- Install of 2nd vanity
As for reaching out to Denis after the install, we do acknowledge that you left voicemails for him after being told he was out of the office. After speaking to Alicia, she explained that sometimes white granite has to be sealed twice and that we would come out free of charge to reseal them for you since it didn’t take the first time. You saying that you never received a call back to schedule is a lie because you were asked if Monday the 23rd would work for you and you said yes after 9am. We added you on our schedule for the service while you were still on the phone and even confirmed the date and time before hanging up the line. Not once did you mention any scratched while were discussing the service. Alicia did not “refuse to address the scratches” because you did not tell her about any of them.
We take our business very seriously and believe we were as accommodating to your demands and negative attitude toward us as possible. We rarely have customers that go through such great lengths to make projects a hassle for everyone involved and we are very disappointed that we did not walk away in the beginning. We have emails and a signed contract to prove that you were not misled about our timelines, schedule, or products. We are very sorry that you feel the need to write false reviews about a company that did nothing but try to be accommodating to you. We hope other contractors are lucky enough to avoid doing business with you. Have a wonderful rest of your day.