Backsplash Installation, Countertop and Tile Sealing, Countertop Installation, Countertop Repair, Countertop Sales, Custom Countertops, Granite Countertops, Marble Countertops, Natural Stone Countertops, Quartz Countertops, Solid Surface Countertops, Tile Countertops, Tile Installation, Tile Repair, Tile Sales
Zonas de trabajo
Bayonne, Bensonhurst, Brooklyn, Carteret, Coney Island, Cranford, East Newark, Edison, Elizabeth, Hoboken, Jersey City, Kearny, Linden, Long Island City, Manhattan, New York, Newark, Perth Amboy, Rahway, Sayreville Junction, Secaucus, South Orange, Westfield, Woodbridge, Short Hills, South Amboy, Staten Island
We are sorry that you are unsatisfied with the end results. Please take into consideration that your brick work for the outdoor BBQ was not level. My installer needed to shim the counters in order to level them, hence leaving a gap between the brick and the stone counter. After careful review, I found that my technician was specifically instructed by your wife to not fill in the gap under the countertop because you would be handling that yourself. Upon completing the installation your wife paid the balance & tipped my installers thanking them for a job well done & for not filling in the mortar joint as it was a specific color. Upon speaking with Rocco, our owner, he expressed that he would be willing to fill in the gap for you, however you declined his offer. We do not wish to leave any customer unhappy and are still willing to rectify any issue you may have. Please contact us so we can begin to rectify.