Kitchen Stone Design LLC

It appears the stains that you are concerned with might have been caused by something other than water such as oil spills or certain chemicals. It is a natural property of granite to absorb liquids due to its porous structure, especially with a leathered finish. Although sealing the countertops with a granite sealer that was applied during the installation process (a standard industry practice) helps to prevent instant absorption of the spilled liquids, it does not completely eliminate this issue, especially if chemicals are used to clean the granite as they strip the protective coating with each cleaning. It is for this reason our installation completion form clearly states that natural stone countertops require proper maintenance such as use of cutting boards/trivets, cleaning with non-abrasive cleaning products, re-sealing and preventing the spills of harsh chemicals & oil.

As indicated on our contract and installation completion form, KSD cannot be held responsible for the natural qualities of granite such as liquid absorption due to improper care and maintenance. In order to upkeep your leathered granite countertops, we would recommend buying one of the granite cleaning sprays available at home improvement stores or online. We also referred you to a sealing company that can re-seal your countertops, where they warranty their seal based on the material. Meaning if you have any problems within that time, they will come out to service your countertop seal. It is very important to prevent any spills from remaining on the countertop for an extended period of time as it might cause some moisture to be absorbed into the stone.

Lastly, we express our apologies for not meeting your expectations and thank you for sharing your experience.