Intown Granite And Marble Llc

We are so happy with our decision to go with Intown Granite and Marble for our kitchen remodel. After a very disheartening bid from Home Depot, we were unsure if we were going to be able to afford the look we wanted to achieve. We had to start back at square one so I searched online for local granite warehouses. On a whim I sent Intown a request for a free online quote and promptly received a very detailed bid, outlining the individual costs of everything involved. I was able to use that bid as a reference point as we searched a little more and found that Intown was the most reasonable. We went down to look at their extensive showroom and immediately found what we were looking for. We even ended up deciding to redo our bathroom countertops at the same time. So in the end, we got our kitchen countertops, our bathroom countertops and 2 new sinks for less than Home Depot quoted us for just the kitchen counters alone. Rediculous! Everyone there was so helpful and friendly. The whole experience was easy...which is worth a lot to someone who was going through a remodel for the first time. Plus, they were able to do the whole process from start to finish in just a couple weeks...where as Home Depot had given us an 8 week time frame. We will definitely be recommending Intown Granite and Marble.

The best experience my husband and I had with a granite shop in a while. I recommend Intown to anyone!

I have never experienced the professionalism that I did with Intown Granite and Marble. They were on time exactly... each and every visit. The staff was very friendly and informative. It was my pleasure doing business with them. Would recommend to everyone!

Have used them in several projects and they have always been extremely reliable and detailed oriented. Customer service is impeccable and prices are great! Love Intown!

Progress on this, Intown agreed to fix the issues with the stone they installed. I'll follow up on the review once/if we make any progress.

Great experience. The turn around time was great. They measured one day and installed approx 6 days later. We were very impressed with the tool that they use to measure – some sort of laser/ computer program. The countertops look excellent. You can hardly see the seems. Everyone we worked with from the showroom to the guy who measured our kitchen to the installers were great. Our cabinets were late with installation so we had to move our countertop installation and measurement back. They were super accommodating and even sent out their measurement guy on the time wing requested. I am very pleased. Would definitely recommend Intown Granite to anyone!

We are very pleased with the end results. The backsplash looks very good! We think the installers did a professional and neat job. They were always respectful of our personal property by picking up and cleaning up. Their price is about right and it was a bit better than most places we looked at but maybe thats just due to our stone selection... go figure. Truth is, we were't sure, they helped with our decision and everything ran very smoothly after that. We are very happy customers!

Intown granite and marble was willing to work with us through any issues or concerns and resulted in a refund.

I haven't dealt with a business this terrible in many years, if ever. We used Intown 2 years ago for a kitchen remodel and they were great, so I don't know what has changed there - maybe management or ownership? First, the bid I was given on the phone turned out to be several hundred dollars higher, for the same level granite discussed, when I got there. I had asked on the phone 3 different ways and times, would this be the final cost, with tax and everything, etc., and had what I thought was a good estimate. They said they had neglected to tell me about the $250 trip fee, in addition to a few other things. I signed a contract anyway, because I liked the granite, and because they said that once I let them know our vanity was being installed, all I had to do was call and they would be out within 2 weeks. Alarm bells went off a little bit when I mentioned to them in a subsequent phone conversation that the $250 trip fee was fine, but they really should just tell people upfront when they are asking for a estimate, and the guy seemed to get incredibly angry and hung up on me(!) when he could have just as easily defused the whole thing since I wasn't asking him to change anything. The 3rd and final problem here was when we did call to tell them we were ready for our vanity measurement. They said no problem, they could come next Tuesday. Then they called back shortly and said sorry, they had looked at all of their business, and realized they couldn't give me a time, they were working a few months out but I would be on a waiting list. The guy explained to me that they had taken on several "big jobs," and a small one like ours would take longer to get to. My husband and I both called several times to try and at least get some idea of a date, they always said they would call back but never did. Finally when they gave my husband a date that made their time line 6-8 weeks out from our vanity installation, rather than the 2 weeks they had promised when they took our money (knowing then the size of the job and where we lived), my husband told them in all fairness they needed to credit our credit card so we could move on and find granite somewhere else. They said they would check on it and call back, which of course they never did. He called again to check, and they said they thought "a check was in the mail" but would verify and call back, which they never did. At this point we have requested a credit through the credit card company. If you want to avoid stress during your remodel stay away from this place! I am in marketing, and am predicting that if this is the direction they have gone, they won't be in business by the time you do your remodel anyway.

This company has good prices and seemed as if they were going to do a good job for our kitchen counter tops. We chose granite. Unfortunately, something went wrong with communication among the contractors and the sales people. Measurement, pricing, and promised slabs all turned into problems. The counter top on the right of the stove does not align. They stated that it could not be done because our stove has a problem. Why did not the measurement person say so in the first place and we might have reconsidered what to do. They came back to "fix" the problem, using a grey putty that I stare at everyday. There is a mismatch of backsplash because they did not save a piece we had asked for as we were deciding how we wanted to do a backsplash. So, we chose a remnant piece and asked to come in to choose where to cut it; they cut before they let us look at it. In general, most of the work looks fine, which is my reason for giving them more than one star. And, I suppose I should have had them rip it all out and start over when I saw the stove issue. I also should have refused the remnant. It just took us so long to find a granite that looked good with our counter top and supposedly there were no more slabs in that shade. Also, my husband said he could just live with it. I apparently have had a hard time doing so.

Intown installed our kitchen counters promptly and had the lowest price of the three companies we obtained bids from. They were easy to talk to and quick to return phone calls. They also recommended someone to help us with our tile floor and backsplash, and that contractor was also very good. I would recommend Intown and will probably use them again.

As a Custom Cabinet Maker and Woodworker I have had the opportunity to work with Intown Granite and Marble. They have a great warehouse to pick from, very professional and attention to detail which is a must for the Interior Designers and clients I work for. I have always been treated special when having to discuss projects.. I highly recommend Intown Granite and Marble llc. Alex Garofalo Garofalo Woodworks