International Granite and Stone

The best! Pedro Moreno design consultant was very knowledgeable and brought samples large enough to get a good idea how the quartz would look in our kitchen. He was able to answer questions and had suggestions, I didn’t feel I was being yes’t to death just to get the job. Melody the project manager was always pleasant and helpful as we had to change our installation date. We were able to go to the showroom and see our slabs before accepting them. The installers were great, neat and cleaned up after the job . The plumber came the next morning, did a great job with faucets and disposal. A very pleasant experience.

We worked with IGS because of their relationship with Costco. Jessica came to the house with samples and expertise to help us select the right products for our job - kitchen counters, island and dining room built-in. The laser measurements were spot on. The stainless sinks look great and work well. The installation was professionally done. After two months we remain satisfied customers.

Elizabeth was terrific. Very knowledgeable and helpful in selecting the right materials for my two bathroom countertop renovations. She is very professional and answers any questions regarding this project.

The sales/design consultant, Pedro, Moreno was on time and very pleasant. Very knowledgeable about the company and the products. Can’t wait for this project to get started. Once it’s completed, I’ll update with results. Confident this company will do a great job.

Pedro was very knowledgeable and easy to work with. He was always willing to help me when I was indecisive. He was very patient and worked with me until I felt satisfied with my decisions.

Jay came to our house to give us an estimate. He is extremely professional and well-prepared. He had many samples with him and was able to answer all of our questions, which were many! We feel the quality of their materials is excellent, and we decided to do all of our countertops and tile with them. We would definitely recommend International Granite and Stone.

We first saw this company in our Costco and signed up for an in-home estimate. There was no response to our request. After several months we saw them again in Costco and decided to let them know we were disappointed there was no response. Well, we got a fast response, as the next day we set an appointment. Though late (he did call), our agent, Pedro Morales, listened and showed us what we wanted. Pedro was patient and able to show us a large variety of countertop/sink/faucet possibilities. We felt comfortable with him and as a result decided to go with this company. The major selling points were their affiliation with Costco, Pedro and the quality products available to us. We also commend the support staff, Rachel Matthews, who communicated with us via text and email. We are on our way to a new kitchen. I'll write another review when the job is completed.

Anthony Williams with international Granite and stone helped us get our project started. He came to the house at a convenient time for us. He brought sample counter pieces that we wanted to see in the space. Seeing the samples in the space was so helpful in making our decision. Anthony was very helpful making the process smooth and easy.

We are very happy with our Cambria countertops. Installers Yimmy and his assistant Juan knew their business. I chose IGF as installer because they were using Costco to supply the material.

Our initial contact with jessica was for new kitchen counter tops and was great. jessica came to our home at our connivance, was professional, patient, listened to what we wanted and showed us multiple counter tops within our budget. We were pleased with the product and the sales experience. Luis F installed our job and WOW! Amazing install, we lover out granite.

We were looking for a large slab for our new island (5' X 10'), they came to the house and sold us on all the benefits and durability of quartz, even though we had granite for our existing cabinets. We would not have to seal the quartz, it would not chip or scratch easily like granite, etc. - this comes at a premium but we felt it was an investment and would be worth the upgrade. Everything was ordered and installed on time, was surprised to see only 2 guys come and install the slab, I thought it would take an army being that large to do it safely and not damage anything. Everything looked great...so we thought. This was right before Christmas, a few weeks passed, we were out of town and when we came back we replaced the blinds in our house - this let much more natural light into the kitchen. Right away we noticed a small scratch running a couple of feet across the slab, they sold us on this amazing, durable material so we were surprised to see it, especially that long - I could see a small scratch happening but for it to span that far was suspect. We called our sales rep, he said that because we did not see it right when it was installed they would not do anything about it - it must have been us who scratched it after it was installed. He said we would have to call the manufacturer of the stone. The manufacturer of the stone came out and said it was not a manufacturing defect and honestly, he was surprised to see a scratch like that in the material. I asked if it was likely that we could have moved something across the counter top to cause the scratch and he said it was highly unlikely without using an extreme amount of pressure but there is no way to prove how or when it was done. I get it, a couple weeks had passed so there is no way to tell how or when it happened but for a company that supposedly stands behind its products and takes care of it's Customers, they have not been any help at all. They made the sale and they distanced themselves from this issue as fast as they could and were very defense throughout the whole process, there were a lot of excuses and a complete lack of accountability. I am now looking to replace the rest of my granite counter tops in the kitchen, I know who I will not be using. I would not recommend using this company, it has been a terrible experience and I continue to share it with anyone who is considering new counter tops so they will not make the same mistake.

All I can say is don't do it. I was verbally abused by their subcontractor over arranging a date because I work and need notice for time off and over the delivery even though they tout that they don't use subcontractors, only to be called the day before an appointment by the subcontractor to cancel. I complained about it and I was released from my contract with full payment returned. The Vice President acted like this was acceptable conduct for a customer to be treated like this and never apologized for the behavior of his subcontractor or the lack of communication. So now they have my 1,200.00 specialty sink and I have to start over. These people have no customer service ability. It must be nice to turn down an 8,500.00 job because you have rude contractors.