Impressive Marble & Granite Inc

My husband and I hired impressive after receiving 3 bids on granite for our kitchen remodel. Their bid was a great price and being local we decided to go with them. Everything was great up until the day of measurements. I was told by Robin that Nick would be at my house on a Friday at 8a. The measurement would take around 30 mins leaving me plenty of time to get work. At 8:30a Nick has not arrived and finally he calls and says “I’m running late, on my way.” He was still 30 mins away! When I called him out on the fact he would be over an hour late he said “like I said I’m running late.” No apologies, total inconsideration of my time! Once he gets to my house he is cold and unapologetic. Needless to say it was uncomfortable having him in my home. Two days before install Robin calls and says their saw broke and won’t be able to get to us for 4 days. Install comes and they have miscut every single overhang! Some of my overhangs are 1.25” and they fluctuate all the way up to 2.5”. Aside from the overhang issue, two different edges of the countertop are not cut strait and it’s noticeable to the eye. One small piece of countertop was miscut so badly my husband asked him not to install it (they were going to but lucky my husband stopped them). When the assistant returned with the small replacement piece we told Nicks assistant that we were really unhappy with the overhangs and edges not being straight he got Nick on the phone. When my husband talked to nick about this on the phone nick insulted my husband by saying “well I’m sorry mr. Carpenter that your countertops are not within a 1/16” of an inch” my husband is not a carpenter he is a firefighter and it doesn’t take someone with a keen eye to see that our countertops are cut terribly wrong and they weren’t cut within an inch of each other. Nick never came back to our house only sending his assistant. When Nicks assistant came back to install one piece he didn’t seal it or do the dishwasher (despite the fact I spoke to Robin on the phone and stated when they come back they needs to seal countertop and attach the dishwasher to the countertop). So now we have to seal it and install the dishwasher! Or wait another week for him to come back out. We are stuck with the overhangs because nicks only solution was to take all of the countertops out and back to his shop and then reinstall. That wasn’t an option as we were already behind schedule because they pushed us back 4 days for install and then add another 2 weeks for them to install and come back and fix what mistakes they could. Needless to say we are terribly disappointed in the craftsmanship and inconsideration and unprofessional behavior by nick. His assistant on the other hand was kind and considerate and Helpful. We negotiated the remainder of our bill due to all the issues but I still feel that what I have to pay is TOO much for what I have to live with.

Strongly recommend!!! Have used them for my kitchen remodel and my granite is amazing...THIS IS OLD SCHOOL CRAFTSMAN WORK...nick measures by hand but the finished product is great. Price was extremely competitive, so it takes a bit for him to fit you in. I have used them for other small jobs ( bathroom counters ) and have been equally as pleased.

Horrible experience! I always try to hire local contractors to help my community. I will never refer Impressive Marble and Granite to anyone I cared about. There was one mistake after another. It took 5 months and 4 installation attempts to finally get it right. Do yourself a favor and hire a company that uses a digital laser devise to do your measuring as opposed to Impressive's antiquated method of using floppy paper to create a template. There were numerous delays and botched up piecing. There were too many problems to list them all!