PLEASE BEWARE and know that I am writing this review for those hardworking individuals who genuinely want to know the good and the bad before spending their money. And I do not want to see anyone disrespected, or made to feel less than (like we did), regardless of the amount of money being spent. Trust me, when I first read the previous reviews, I was excited about this company. Unfortunately, my lived experience was a complete nightmare. When Greg first saw our kitchen he seemed extremely annoyed, and proceeded to tell me, in a stern tone, that it did not make sense for us to be changing perfectly good countertops. And after basically calling us stupid because we wanted to change our countertops. He then commented that this was the reason why he did not like working in neighborhoods like ours (Dominion). He went on to explain that he did not like working with rich people because he did not like their attitudes. Yet he was the one acting totally hostile and disrespectful. Let's be clear, I am a retired Army Officer and disabled Iraq Veteran, and we are far from rich. So, with tears in my eyes from complete shock and disbelief, I asked him what made him think that he could come into our home and insult us. I went on to remind him that I had asked for an in-home estimate, not a mouthful of demeaning and disrespectful comments. My husband came to see what was happening, and that's when Greg changed his tone. He immediately apologized and stated that he was just scared to do such a complicated job, so instead, he displaced his emotions onto me. He also admitted that he does not like to do custom jobs, and asked if we would allow him to start over. And because we are forgiving Christians, we forgave him and agreed to continue. When Greg's brother, Sam, came to take the measurements, we were alerted that he had come through the front gate of our neighborhood, but 10 minutes later, he still was not at our home. So I called to see if he was lost, and he immediately became defensive. When I tried to explain to him that we are responsible for our guest and it had already been more than 10 minutes at that point, he angrily stated, I'll be there in a minute. The whole time he was there it was cringe worthy and uncomfortable. The next day, I called to confirm some information, and Sam was not only short with me, but he cut me off multiple times. He then began to slander another business not knowing how to do their job, when actually he was the real problem. When I tried to explain to him that there was no need to slander another company, Sam began to make a childlike noise as if to drown out any additional words coming out of my mouth. I was treated better by our country's enemies during war then these two brothers. Not only did I feel attacked, I felt judged and made to feel as if I was the problem. Even though, Greg stated that he was used to getting these types of calls about his brother's offensive behavior from other customers....oh well for us.
