Arc Metalworks is a high-end custom steel and metals fabrication studio specializing in creating architectural steelwork for commercial and residential clients. Conveniently located in San Francisco's Mission District, we produce high-quality custom steel and stainless steel staircases, railings, gates, furniture, bridges, walkways, artwork, and special projects.
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Do your research. James has taken tens of thousands of dollars to fabricate and install an outdoor staircase; he has delivered nothing but headaches and excuses. He's is NOT a licensed contractor and refuses to finish the job, now 10-months delayed. He will not show up to the job site, but sends young, inexperienced interns. Nice people, but lack any direction from their elusive boss. I've called, stopped by his shop, and even had meetings with him where he apologizes, promising to finish, only to disappear for WEEKS! Hire a real licensed company for your big jobs. James promises the moon, then delivers excuses. Karma and the legal system will catch up with him. He is now evicted from his warehouse/workshop and no longer answers phone calls, emails, texts, anything! Plenty of other people to rely on, not ARC.
I am currently still trying to get James to finish fabrication and installation for the railing in my home. He was supposed to finish 7 months ago. His last contact with me was over 1 month prior, even though I call, text and email him many times a week. Also, his shop phone is now disconnected. I am without a safe railing in my home in my 3rd trimester of pregnancy with my first child, and he will not contact me to discuss a plan to complete installation, or deliver materials I have paid for. If he would communicate with me to finish the job, I would be happy to continue the process, but at this time I am not sure where he is, or if he will ever call us back. James- I am happy to change my review if you call me and we work out a plan. Please call ----------------------------------------------- Update: James did call me, and sent me a text a few hours after I posted this. Unfortunately, his response wasn't "I'll get on that right away", but that I "ruined him" and he would not be completing my project or providing me with the materials I already paid him for. For me, that means paying someone else to finish the job I already hired and paid him to do (he got the majority of his payment in advance) in the last 6 weeks of my pregnancy. James does not take responsibility for his actions or his work. As you can see, he blames other people for months/years of poor planning, judgement and communication. He lied to me about having our glass available and paid for and never completed the project we hired him to to even after receiving the majority of his payment AND damaging some of the floors in my home. Not only that, but while he was working with us, he no-showed without any communication no fewer than 6 times to the job site when we had scheduled meetings. I advise you NOT to hire James Paddock or Arc Metalworks for your future projects, there is no way to tell if he will show up or complete anything.
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155 Capp Street
San Francisco, CA 94110
San Francisco, CA 94110