3D Rendering, Accessible Design, Architectural Design, Architectural Drawings, Basement Conversion, Basement Design, Bathroom Design, Building Conservation, Building Design, Custom Build Home, Drafting, Eco Homes, Floor Plans, Home Renovation, House Extensions, House Plans, Kitchen Design, Site Preparation, Space Planning, Structural Engineering, Sustainable Design, Utility Room Design, Custom Build Homes, Green Building, Kitchen Renovation, New Home Construction
Zonas de trabajo
London, Greater London
Thank you for taking the time to give your detailed feedback. I feel it is necessary to respond to a few of your comments.
When you initially engaged our services, you said to us that you already had existing designs and that you would like us to 'just adjust the design and add a few finishes'. On the surface, this indeed is a very simple job that would have been quite quick to complete. However, the reality of your requirements were much more demanding then you initially lead us to believe.
The job actually consisted of a full bespoke interior design with custom joinery and individual unique finishes for each fixture. This is not something that can ever be considered 'off-the-shelf' and understandably takes time in order to produce. Contrary to your comments, our staff were forthcoming with timelines and frequently advised that, owing to the complexity of your requests, it would be difficult to project completion times owing to the numerous suppliers and joiners required to bring your project together.
The design fee quoted to you was very competitive compared to other designers and an up-front deposit of 50% is not an unusual ask. The proposal was not due before Christmas. In fact, I said to you myself that we would aim to get a first draft to you before the Christmas closures but that it was not guaranteed owing to the (obviously) busy Christmas period. For this, I have apologised and shall do again: I am sorry that your high expectations were not met. Unfortunately, situations like this are unavoidable despite our best efforts. You were promptly contacted on 3rd January on our first day back following closure and received your proposal the following week which, at the time, you stated you were pleased with. In fact, I have e-mails from you in March 2018, following meetings with Seda and Silvia stating that you were entirely satisfied with the work completed to date.
It was explained to you that the complex nuances of the design you had decided on, required a large amount of co-ordination and reliance on third parties in order to bring it together. Several joiners we approached did not even want to quote for the project owing to its complexity. Nevertheless, we were still able to bring together estimates and costings for you. Despite explaining to you that we were awaiting prices from third parties, you insisted and yes, indeed, you threatened us. I'm sorry that you were delayed, however, it is imperative that I point out that if you want a bespoke design, you must be prepared to have the patience for it to be delivered.
Ultimately, the design project was completed to your satisfaction; you paid for a service that we delivered. We quoted to complete the installation with all materials included, to which you declined. To be reading a review nearly six months after we last spoke is unusual to me. Given that you have accused us of incompetence, I can only assume that you've found a contractor who delivered a service more to your standard, using our design which, may I remind you, you were happy with.
Thank you for your feedback. As you can see from the majority of reviews and feedback from our other clients, yours seems to be an entirely isolated incident. Whilst I must express my sincere apologies that you feel you have had a negative experience, I must assure you that everything in our professional capacity was completed to your satisfaction at the time of this project.
I do wish you the best of luck with resolving your ongoing enforcement which, whilst unfortunate, is not our responsibility; we were never commissioned to create an appeal for you. You engaged us solely for the purposes of submitting planning applications.
We wish you the sincerest best and hope you find the energy to move on from this to greener pastures.