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Detalles de la empresa
Nombre de la empresa
FULLER CONSTRUCTION
Número de teléfono
+1 813-426-7518
Página web
Dirección
Tampa, FL 33611
Seguidores
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1 valoración para FULLER CONSTRUCTION
Danny Murray
Puntuación media: 1 de 5 estrellas
Their homes look nice but, the quality is not great and their customer service is non existent. In summary, the AC unit in my new construction home has broken 4 times and is currently broken. Each time the unit breaks, it takes more than 5 days for to "fix" Since we purchased our home in Sep 2016, we have received terrible customer service from the company regarding the new construction 1 year warranty purchased with the home. Most notably the problem has been with the AC unit. The AC unit in my new home has broken 4 times and is currently broken. Each time the unit breaks, it takes more than 5 days for the company to "fix" the broken unit. Each and every time this happens Fuller Construction blames the sub contractors responsible for installing the AC units but continues to send that same company to make the repairs. Multiple people from the company have told me that the company is not reliable and that they do not do quality work. The second "patch job" that the sub contractors completed caused water damage to the roof in my garage. This has been reported to Fuller Construction as well. I was promised two and a half weeks ago when the unit broke for the third time that they would send someone to repair the water damage. For the third repair, Fuller Construction was not responsive to my phone calls and emails notifying them that the unit was broken again. I was not able to get someone on the phone or respond to emails for 3 days. When I did finally get someone on the phone, the representative told me that she could not work on this repair but would pass the info along. I requested to speak to her supervisor. I told the supervisor about my situation and he also admitted that the AC company they use is unreliable and did not do quality work. He told me that he would have a new company complete the repairs and let me know when to expect them. I never heard back from him that day. Around 5:30 that afternoon the same/original AC company showed up to "fix" the unit. I explained to Fuller that I was not comfortable with their work and that the problem would persist. The supervisor agreed with me and offered to send a third party AC company to inspect unit and the installation job to decide if it is a faulty unit or not. It has been more than two weeks since that time and I have not heard from anyone. I sent an email to the company on Monday 5/15 at 7:30 am requesting an update to the follow through I was promised. It has been two business days and I have not heard from anyone in the company. As of this afternoon 5/16, the same AC unit is not working for a fourth time in 5 months. I would like the unit replaced since it is a new unit and continues to break frequently.
16 de Mayo de 2017
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