Jay's Floors and More, Inc.

I would not use Jays floors and more for any tile installation that you wish done correctly. I ordered 6x24in Porcelain tiles installed. The installers disregarded the instructions printed on the box to overlap the tiles by 30% and installed the tiles in a random pattern, they disregarded the overlap required by the manufacturer who printed it conspicuously on the box. They also did not measure or start in the center of the room which caused there to be a full tile on one end and a small strip on the opposite wall. They also grouted within 2 hours of the installation which is not recommended. I contacted Jay who said he would be out to inspect but never came, He also said he has never heard of a tile needing to be installed with a 30%overlap and has his installers install in a random pattern. Overall a very poor installation by unprofessional installers. Other tile professionals I had come in to estimate the other bath confirmed that this installation was done improperly. I like to do business with local businesses but do not recommend Jays Floors and more. I have attached pictures.

I just had my 3 bedrooms re-floored by Jay's and they did a fantastic job! Tony and Richie, were very meticulous in moving my furniture (and putting them back in), removing carpeting, laying concrete, thinset, the tiles ---- gosh, spotless!!! I just pulled this company from Around Martin magazine, and I am just so grateful that everything worked out well. They explained each and every step as they moved along the work and even adjusted to my very busy schedule. Definitely highly recommended and they made a loyal customer out of me and my family.

Horrible experience! I don't recommend this place to anyone. Jay is rude and does not care about customers or his own employees! It's disgusting. We had tile floor, quartz kitchen counter tops and tile back splash done thru them and they did a horrible job. I had to call them several times and even after that grout is missing in several places in the floor tile, drywall job looks horrible and we still have to hire someone to fix it. Jay told us we didn't pay for all the back splash and after I showed him the takeoff that was done and did my own takeoff it proved that he lied! They didn't bring all the back splash we paid for to the house. Overall very bad experience and that business should be closed. Customers deserve better!!!

We couldn't be happier with this experience and would like to thank the entire staff at Jay's Floors. Aydee came out to our home and listened to what we wanted. She also took into consideration the surrounding areas to understand our style. Her design was spot on. We have so much more storage than we had previously. Love, love, love our wine bar! Scheduling was important to us due to our work schedules. Every date was on target from the demo to the cabinet installation to the granite template and installation. Thanks to Jose and James who did the demo and installation of the cabinets. They were neat, respectful and professional. At the granite shop, thanks to Charlie who escorted us thru the granite yard where we selected our slab and discussed various options, to George, he did the template of the granite and install and last but certainly not least, Terry who did all of the scheduling and granite lay out. A little advise for anyone looking to do a renovation, don't have unrealistic expectations. Understand that you will be inconvenienced for a brief period of time to achieve your end result. There is no magic wand to have everything done by waving that wand. Communicate, express your concerns, get your questions answered. A note to Jay. . .you have an amazing staff and we appreciate each and everyone of them for their dedication to your customer's satisfaction. Roger & Gail

Provided a great product within my budget. Great communication scheduling subcontractors. All subcontractor provide quality work!! Found it very helpful to see a 3D design. Love my new kitchen

This company is personalbe and caring. They allow you to take your time and assist in every way to make your shopping and installation process a pleasure!

Knowledgeable, helpful, attentive, and excellent work. Jay himself personally oversaw our bath remodel, checking in on its progress and made sure we were happy with the progress and whether any changes needed to be made. Not only did we get a beautiful spa-type bathroom, but his bid came in almost $2000 less than a "friend" of my husband quoted us, and we did not tell Jay what bids we had received. His showroom is full of beautiful tiles and mosaics, and he has another location nearby where you can select your granite and have it custom-made for your project much less than the "big box" stores charge. Awesome customer service and great work make Jay's Floors and More the only place we will use for our other planned remodel projects.