Custom Homes, Energy-Efficient Homes, Green Building, New Home Construction, Design/Build
Zonas de trabajo
Hamilton, Hillsboro, Leesburg, Lincoln, Middleburg, Paeonian Springs, Philomont, Purcellville, Round Hill, Waterford, Bluemont, Fauquier County, Marshall, Clark County
Best of Loudoun, Leesburg Today 2013 & 2014, Best of Houzz for Customer Service 2014 through 2019
•The leaking roof was due to blowing snow. We quickly resolved the issue and it did not reoccur.
•The leaking doors revealed two issues: firstly, she could not remember how to close a door with a 3-point lock, a simple process that we showed her several times. Secondly, one door was damaged from someone kicking it in. When our staff went to look at it years past the warranty period, she was abusive to them and made disparaging remarks.
•In regard to the fascia, veganchix may recall that in contract negotiations she needed to reduce her budget so, among other things, we changed the PVC cornice to conventional primed pine. She said she understood that it would require more maintenance and that she was willing to keep it painted. We have used PVC in our homes before and since, except hers. We regret that we made this concession, but we don’t feel responsible for her choices, especially after four years with substandard maintenance.
It means the world to us to have satisfied customers and we will bend over backwards to remedy any reasonable requests, even years later.