U.S. Pool Builder

I'm not really sure where to start on this review, so sit back and buckle up. We had a pool installed at our home in The Heights, and it was a horrible experience once construction started. I wanted to make sure we did our due diligence meeting with pool builders in Katy/Fulshear before starting this project. I contacted about eight different builders and made the decision to go with US Pools for several reasons: 1. I spoke with Colt, the owner, on the phone several times and felt like his attention to detail and meticulousness was exactly what we were looking for, and he would be the one overseeing the construction, not a PM 2. They use higher quality steel to reinforce the gunite 3. Their pricing on travertine decking was unbeatable 4. The didn't try to upsell us on equipment, plaster, tile, or decking, but were happy to answer the plethora of questions we had 5. Every time we texted or called with a question, Colt or Tracy were prompt and professional We heard some absolute horror stories about pool construction during the pandemic, so we really had no idea what to expect. Not only was the work amazing, but they finished in less than two months. Each crew that came to our home was extremely professional, polite, and did quality work. I saw some really awful tile and decking jobs around Katy, but the guys who did the travertine and tile were excellent. They also fixed drainage issues we were having, so our yard no longer floods. Colt kept us updated about times/schedules through the entire construction process, and always got back to us right away whenever we called or texted. They definitely went above and beyond to make sure we were happy, including fixing an un-level gate (we didn't ask them to - they just did it!). Our dogs really love the pool and it's great when they let us use it! It's really a show stopper and photos don't do it justice. I would use US Pool again and would gladly refer them to friends/family looking to have a pool built.

Working with Colt to build our pool is one decision we can always feel good about. Every time I see my pool I have nothing but good memories about the pool building experience. Colt was professional and took the extra time to explain all the details with us. He employs top notch teams that come in and skillfully work on their part to get your pool finished on time. Start to finish, from the day they dug that hole until we could swim was 6 weeks! Best decision we've made!

U.S. Pool built my pool for me 2.5 years ago. There are so many options when building a custom pool that it can be very overwhelming. Colt made it super easy and nailed it when he came up with our design. He was able to create exactly what we wanted and offered great recommendations that fit our style, budget, values, and lifestyles. He considered not only short-term but also long-term upkeep of the pool. The installation process went quickly and I was always aware of the status. Colt has excellent communication and never hesitated to answer my questions, before, during and after the sale - even now. The level of service he has provided after the sale has made him stand out above and beyond. There have been some warranty issues which he went above and beyond in fixing immediately. He still treats us as if we are his primary customer. If you want a pool builder you can trust, give U.S. Pool a call. You won't regret it.