The Floor Club of Jacksonville

It is unfortunate that our customer has elected to post such misinformation in this format. We worked with this customer very diligently last April - June. They had a pre-existing wood floor of an exotic species already in their home that we were trying to match. Their first order came and the color was not as good of a match as we hoped for. We returned that wood on their behalf and worked with them diligently to find a better alternative. We got in multiple samples and even a full carton of wood on their behalf. In the end, they came in with a sample from another supplier of a Brazilian Walnut. We were very careful to explain this was also an exotic species and can have a wide range of color. We laid out multiple samples of the Brazilian Walnut so that they could see the range of color. We wanted to make sure there would be no misunderstanding. When the Brazilian Walnut came in, they were not happy with the color but had decided to use it in their spare bedrooms. A month later, they contacted us and asked to return this wood also. The manufacture of their wood floor has a 30 day return policy and it was unfortunate that we were beyond that time frame to make another return request. The Floor Club provided the wood floor that the customer selected and did our best to show and explain color variation of Brazilian Walnut.