Solar Pool Enclosures of NY Inc.

We have been in business since 1986 and have been using SPE for over 10 years. They are cordial, professional and spot on with their work and expertise. They are typically my last sub in on my projects providing the icing on the cake for my clients! John, Gina and Eric always handle my needs. Eric especially is able to give me some quick tech support when needed without hesitation. I highly recommend SPE for all automatic cover needs.

To whom it may concern" I have been in the service Business all my life. I am presently managing a swimming pool service company in New Jersey.I know how hard it is to keep a customer. They take years to develop and a second to lose. Its has been my pleasure to be using Solar Pool Enclosures for the past year. Over the course of the summer they have preformed three jobs and provided parts and technical information for our company. My customers and I could not be any happier. In every case S.P.E. has completed every job clean and on time.

Solar Pool Enclosures are the only company we choose to use for our clients. Gina , Eric and John are always there for you when you need them! Keep up the good work! Anthony Boglino Premier Pools & Spas

We use Solar Pool Enclosures to install All of our automatic covers. They are responsive and do thier best to rectify any issues that arise

Solar Pool Enclosures installed my pool cover prior to the summer season. There were undeniable problems with the installation. After a couple of emails of a deflecting nature, they have refused to even communicate with me about the problems. To me, that's an acknowledgement of culpability. At the very least, it is poor customer service. Buyer beware...

Solar Pool Enclosures installed a cover on my free form existing pool. We live on Long Island where you can have beautiful warm summers or rainy cool summers. Before we had this pool cover every time it rained or we had a period of cloudy days my water temperature would drop. You could not be sure if the pool would be a good temperature for the weekend, so having planned pool company was an issue. BTW We do not have any other heat source currently for the pool. So, this year we added the automatic pool cover. We had a wonderful summer with the pool, with the temperature staying in the mid-80's throughout most of the summer! :) The cover is easy to use, keeps the pool clean, keeps the cold rain water out, and most importantly we didn't lose the heat that the sun generated during the day. It has been a pleasure working with Solar Pool Enclosures.

I have had a pool cover for 11 years. I was in a huge bind this weekend. Mario and Fred showed up Saturday to make some quick fixes on my cover> They walked me through in detail how to do thingfs properly. This is a great company and they have a great team. All the best and thanks.

We have been working with Solar Pool Enclosures for many years and highly recommend them. Their staff is experienced and professional and they deliver an outstanding Safety Cover.

Best of the Best when it comes to automatic pool covers. Solar Pool Enclosures is the only installers we use because of their years of experience. They have a team of professional installers and service people who know their business, are experts at what they do, and provide quick on time service. I highly recommend them. We have used this company for dozens of our jobs. You can see photos of their work on our Houzz page and awards website.

In June of 2011, I purchased a Safety Cover pool enclosure for my property from Solar Pool Enclosures of NY Inc. At first, during the purchasing process, they were very friendly and outgoing willing to answer questions etc - anything to close the sale. Since the installation however, I have had nothing but problems with the quality of the service available from this company and its staff. It has simple been one of the worst experiences I have ever seen from a service company. Over the years, I have had a number of problems with my pool cover and motor. Last year, I had a problem with the motor and, only because of a misdiagnosis of an issue the year before by the company's service personnel, my motor was out of warranty. I then had to fight for a replacement motor and was told that they could replace it with a new motor but they would not honor the manufactures' 3 year warranty or give me a new warranty with the new motor. After a lot of back and forth and many unreturned calls on my part, I finally got the warranty but it also came with a lot of unprofessional attitude from the staff. In addition, on numerous occasions, I have tried to schedule service appts for my pool cover, only to be told they have nothing available and that they would call me back with appt details only to never receive calls back. It was only with my persistence and insistence was I able to get the service needed. Most recently as of of last week, I have been trying to schedule an appt to have my cover repaired as it now only closes but does not open. On Friday, I called again they told me they were working on the service schedule and that she would call me back on Monday with appt details. Monday came and went and there was no call (as did Tuesday). On Wednesday, I called again I spoke to a woman who told me they were still working on the schedule and I should call back again in 2 hrs. When I called back, they told me they still did not have a time / date for an appt for me because apparently - some of their guys decided they did not want to work so they were trying to "move things around." Finally, after pushing, they agreed to send a team out the next day but only for a diagnostic of the situation - saying that if it was a "broken line" they would not have the time to fix and I would have to reschedule for next week. I have been simple amazed by the overall lack of service professionalism with this business as well as lack of customer service and management over site. I would strongly warn anyone looking to purchase a Safety Pool cover to look elsewhere because the service offered by this company is the absolute worst. Simply a miserable experience and if I did not need this cover working for the safety of my children would not tolerate this.