Pflugerville Pfence

Everything was great until day of install. Salesman was super nice and easy to work with. Overall scheduling + process was great as well — and made us feel these guys knew what they were doing. On the day of install, their crew showed up not knowing exactly what to do and instead asked me how to do things. I immediately called the owner to say we were having trouble communicating and didn’t have a good feeling about things. The main problem, is that we just did nearly $10k in work to excavate our yard and remove our neighbors bamboo — and then installed 3’ tall x 100’ bamboo guard to keep it from growing into our yard again. I had a property line string out, and pointed to the exposed bamboo guard to tell the crew to stay away from it. I even used google translate to try and explain what to do. I then left for work. When I came back around lunch I saw that the crew cut into the bamboo guard in multiple spots — which would now allow for it to grow back into the yard again. I asked them to stop. I called the owner again (and I was absolutely frustrated) and explained what was going on and how mad we were. He said he would take care of it AND even said that we wouldn’t have to pay if it wasn’t resolved. I even responded saying I wasn’t trying to get free work, but just wanted it fixed and done right. He said they would take care of it — and for me to leave extra bamboo guard out for the crew to use. I left it out, and they didn’t use it. About 3 weeks go by and sure enough, bamboo is growing through those damaged areas. In order for us to properly repair this we would have to tear down the fence, tear out concrete planters that we just did, excavate our yard again, purchase new bamboo guard, and then redo it all again. He will deny this, but he initially laughed at me and basically said this was on me for not properly marking things — and that his contract states everything. Basically not taking any responsibility and instead continuing to be rude. I’ve tried talking through things as calm as possible, but he’s not willing to make repairs or meet in the middle — instead he’s threatening to tear the fence down and call it even. We would have been totally happy with the work if they didn’t damage the bamboo guard. The fence looks great. Their processes were good. But when you have a problem…good luck. We paid another contractor $1100 to fix the problem. And now we’re paying the remainder of our bill out of fear that some hothead is going to come on our property, tear the fence down, and cause even more damage than before. Update / Edit: Just noticed that he added a $21 late fee on our invoice. Nice touch.

Do not use if you value your money. The workmanship quality is not good and will not last. They will not fix their own mistakes.

Pflugervile Pfence repeatedly surprised me, but ever in a good way. Difficult to understand estimates. Repeatedly sending estimates for more work than I requested. Starting work with wooden poles when I'd repeatedly requested metal ones. (Though to be fair, once we figured this out, they were good at stopping, getting me the right bid, rescheduling etc) Generally awful communication from beginning to end. Unfortunately i was in a hurry and went with them, on verbal recommendations.. Then when they got out, instead of pulling the old posts, they just cut them off near the ground with a chainsaw, leaving the old post to be a problem for future fence work. When it came time to put up the fence. Instead of using the same kind of metal posts, I've clearly been using to repair my fence in the rest of the yard, they used some new kind, that yes, it looks nicer. but is not nearly as rigid. I can literally make the fence wiggle with just my fingertips. and the whole fence wiggles like a spring. over 30' of fence. The concrete on the posts is still wet when they assembled the fences and left. The posts, concrete and fence all went up on the same day. So clearly the concrete isn't set. From the speed they put the posts up, I strongly doubt they put in a 3 foot footer as I requested. I suspect they drove the posts in (Maybe 3 feet?) and then put at a guess a 1 foot concrete footer. I'm not going find out till our next big wind storm I guess. I've had 2 foot deep concrete footers pulled out by wind, which is why I specified 3 foot and have been using the more rigid round galvanized fence posts up until now.. Like I said the fence looks really nice, but I suspect its strength. The People were nice, but not organized or easy to deal with or communicate successfully with. Honestly, I feel like I'm being overly generous giving them 2 starts.

They came, they quoted, they did, they wanted payment. Ant then, they never have responded to multiple pleas for a few repairs that need to be done. You'll be told "you're important to us", and, "we'll get back to you", but it won't happen. Make certain you have tools to repair the hinges on your gate, and nails to put the boards back up that fall off because the screws are too short.

It was great to work with the team. They were patient as we had to coordinate with our neighbors on the shared fence. They finished the fence in one day and it looks great. And, all was done as promised.

We recently had the chance to re-hire Pflugerville Pfence for our second home fencing needs. Having used them before, we wanted to give them priority, but preference went to whoever had the best price/quality of work. well, we were happy to learn after 4 bids they were the most competative and wr knew the quality of their work having contracted them before. The crew was patient, hard working, and punctual. The overall job looked great and we have been stopped several times in our Lakewood Neighborhood by people looking to update. The horizontal plank with black metal post really turns heads. and also the quality of concrete and use of screws was icing on the cake. Thanks again, Pflugerville Pfence!

The project was completely quickly and efficiently and Terry came and estimated almost immediately which was extremely helpful. Would definitely recommend to friends.

I called them to replace a fence that was original to the subdivision with a few renovations over the years. Mainly what I wanted was the fence replaced, the post put in new holes and for the debris to be cleaned up, including any soil and/or rock that was removed while digging the new holes. So the question is "why am I only giving three starts". First of all the tie-in to the crossing fence in the back was done in a haphazard manner. A foreman or supervisor never showed up on the job, either in the beginning when the work started or at the end before or after the work was completed. Second, a specifically asked the crew including the lead carpenter, NOT to spread the excess dirt around but to place it in a wheelbarrow (which I provided) and if necessary, I would empty it and make it available for subsequent loads. (I have some specimen plumeria and aloe vera that I did not want to get buried in the piles. In some cases the crew barely scattered the dirt around the new post and in most cases it was left in a pile which I later and to use a pick to remove because while they were working to install the fence they trampled the pile, hardening it and making it nearly impossible to remove. Had I not specified what I wanted, I would say that it was my fault for not telling them but even after a call to the office the next day after the job was finished, I never heard back and eventually had to removed the rock and dirt myself. As to the fence itself, I have no complaints except that they did not use non-corrosive nails so the fence is now showing rust stains where ever it was nailed. In retrospect, I would say that wider boards would have given me the look I wanted, galvanized nails would have been the wiser, if not more expensive choice, and a closer supervision on my part (let the buyer beware) would have been more prudent. Lack of followup by the owner/supervisor is my main issue.

I hired Terry and his team to not only build a gate but also do some home repairs during the sale of my home. I had to move and sell my home remotely and once the repairs came up, Terry and his team were the only ones I called. The honesty and integrity I had seen meant I knew I wasn't getting taken advantage of and was getting quality workmanship. Terry and his team come highly recommended from me!!

Fantastic quality fence at an excellent price. Work was done quickly and everyone was extremely professional. Could not recommended more highly.

I love my new fence by Pflugerville Pfence. They use quality materials and I love the fact that they use screws on every picket. I went with the galvanized steel posts and I am completely happy with it. I did have a small problem with the gate warping a few months after the install, but Terry had the guys out in no time to fix it! I highly recommend them if you are looking for a new fence. The workers were friendly, it was built quickly and with great quality and I have the best looking fence in the neighborhood! Terry is great to work with and responds quickly to phone calls and emails.

Pflugerville Pfence Company did an AWESOME job building my backyard privacy fence. They finished the fence when they said they would.....even with a rain delay. I have had numerous compliments on it.