Heintz Pool & Spa Co

Based on my experience working with this company I would highly recommend finding someone else. The owner Jerod (Sensitive Information Hidden) does not keep his word from my experience. We had a simple contract that he has chose time and time again not to follow thru with and left me out of tens of thousands of dollars. I would be very careful working with this company. They are extremely hard to get ahold of as well. Once they got what they wanted, they left me high and dry. Be very cautious if you deal with this company.

I had terrible experience working with Heintz Pool & Spa. They did not follow through with our agreement and left me hanging high and dry. They are extremely hard to get ahold of. and the owner seems to care less. I feel like I was taken advantage of. I am now left out of tens of thousands of dollars after working with them and nothing has been resolved at this point. Should have been resolved back in May of 2023. I would highly recommend you find another company to work with.

Heintz installed our pool in Spring 2014. It was well done and we have been happy with our pool overall. However their customer service has continued to decline to the point of being non-existent. We used to recommend the company to friends interested in a pool installation, but not any longer. This year has been the worst, with the schedule to open our pool not being adhered to, and ZERO response from the several messages left on the voicemails of all employees that allow them. Finally, today, I was able to catch someone in their office, who was very nice, but not able to help me. The only thing she was able to do was to leave a message for the customer service rep at her desk (after telling me the woman works from home). We have had a couple other issues over the years when we have requested some repair work, and had to call several times before they sent someone out. Moving forward we will most likely not use their service for maintenance or openings/closings. If you are in the market for a pool company, there are many out there who will serve you better than Heintz.

They are always helpful, the service is top notch, very professional crew and office staff. Switched to them for pool service this year after not being happy with other pool companies in the past.

I had Heintz install my pool in 2020, and it was a great experience. They were super professional from start to finish, and answered every question I had. Even during Covid-19 shut downs, they were able to get my pool finished without any delays. Do not hesitate if you are wanting a pool, this is the best company you can find. I absolutely love my pool!

Our project took more than eight weeks. Four weeks was the estimate. There were no less than two straight weeks of beautiful weather where not a single soul from Heintz was on our property completing our project. After the pool and decking were poured we were left with an empty shell (at a depth of 7’) in our backyard for three or four weeks. Aside from collecting and stagnating water, the empty concrete shell presented a safety issue. We do have one area of the pool that wasn’t sprayed adequately and is without proper coverage (at a wall seam). Prior to filling our pool I advised Heintz of the issue and it was not repaired. As of this writing it has yet to be repaired (Nov 2020). A warranty is great until you can't get someone to do the warranty work. After our pool was finished and filled, we waited more than three weeks for final grading to take place. Schedules are not communicated, and it’s exceedingly difficult to get anyone on the phone. The owner is absent from the process even when there is a serious issue/concern – unless you’re getting an invoice. Damage was done to the interior of our home as they worked to access our electrical panel. Heintz advised it would be submitted to their liability insurer – this was not resolved until the Spring of 2020.