Bluewater Pools

They began our pool around mid-late march and we were told it would be completed by the end of April. It’s now almost 2 weeks into may, pool very incomplete, trenches and piles of dirt throughout the yard, cut sprinkler lines(leaving them unusable for weeks now), pieces of rebar laying all throughout the area, and to make it worse no one has been here to work on it in what’s coming up on 3 full weeks(of course we get the excuse of them waiting for inspections even after all required inspections were completed) After calling the office several times a week for several weeks now the only response we can get is “Adam will call you back”, and shocker Adam has yet to return a call, honestly I’m starting to wonder if Adam even exists.I was really hoping to have it completed before summer was over but at this rate its starting to seem highly unlikely. However I will say They started out great, great communication, very professional, and suddenly it just stopped almost like they forgot about the project and refuse to return calls or give any information at all.

We had Blue Water Pool redo our pool 3 years ago. They had to redo the plaster twice because of footprints at the bottom of the pool. Really! And now the jacuzzi color is completely faded. I've tried to call there several times, have left messages, and never received a call back. NO customer service. If you want to refinish your pool, want good quality and customer service, please don't chose Blue Water Pools.

DO NOT USE BLUEWTATER POOLS! I Paid $63,284 for 16x30 inground pool and spa. The Pool/Spa was installed in winter. Construction went fast, but when they went to fill pool first time the problems started. Improper check valves caused Spa to spill into pool streaking new plaster. Spa would not hold water, so plaster cured with no water in it all winter. I had to authorize final payment from Lyons Financial at 120 days to fund final or loan goes back through underwriting. Bluewater Salesman was great until final payment was made, then he had nothing to do with us. Bluewater said they could not perform pool-start up or finish pool and fix issues due to weather, so they promised to return in spring to finish pool install, fix issues plus perform startup. Starting in late March they refused to respond to request to complete pool install and startup. It took almost a month, repeated calls, repeated trips to their offices, and finally letters to Lyon Financial to get a response. It never got any better. They installed spa therapy jets in wrong locations and had to jack-hammer new plaster to move jets to proper location. When they re-plastered, the replacement plaster job was garbage. They had to acid wash the entire pool due to the streaking when they first introduced water into pool. They entire plaster job looks like an old pool. Bluewater kept telling me the Spa was supposed drain below the steps each time I turn off pumps. That was B.S. There were no check-valves installed. It took four attempts to stop the spa draining. The In-floor cleaning system still does not work properly as cleaner heads were not installed as per approved plans and there are dead spots. Eventually, they finally started ignoring calls again, and at this point I know the promised warranty is worthless.

Horrible customer service and horrendous communication!!! Adam came over for a consultation/ estimate and never received an estimate that I was told would take 2 days, despite considerable efforts on my part to n get in contact with him. DON'T WASTE YOUR TIME!!!!

Called for someone to come to give an estimate for a new pool cover. An appointment was set for Monday at 5:00pm. No one showed up. I called the next day to see what happened & set another appointment for Wednesday at 5:00pm. Again no one showed up. I called them at 5:20pm on Wednesday & Adam hung up on me. He called back at 6:30pm & said he would come now if I wanted him too & to give him the address. I told him he already had the address. He said “You don’t want to give it to me, fine.” And hung up on me again. I took off work early 2 days. I will definitely not recommend them.

Hired to build a heated pool and install pool covers. Son who has taken over the once reputable and reliable business is incompetent. Pool cover was installed incorrectly and dangerously. Each time it required fixing they charged us $150. Happened at least 6 times until I was able to find a dealer for the pool cover firm and paid them $$$ to redo the entire thing but at least now Functioning smoothly and safely. Tiles of pool keep coming undone and pool pump motor had to be replaced also for $$$ I would stay away from them. I believe the father who founded the company knew what he was doing and kept good tract of his workers. But today there is little to recommend. I felt conned and stressed during entire construction and for 18 months after it was compelled because of all the issues.

Do not use BlueWater Pools! We just had our pool liner replaced by BlueWater Pools in 2014 and have been extremely unhappy with their business all the way around. Their customer service is TERRIBLE. They were very friendly and helpful at first, but as soon as we signed a contract with them, they were unresponsive. They finally came to replace the liner and fix a leak. Unfortunately, they used pennies to hold our liner in and said they would charge us more to install the liner they way we had it previously (no new materials needed). Three days later, we found pennies at the bottom of the pool and sucked into our pump. On top of their poor quality installation, our leak was never fixed, though they still charged us for this "supposed" fix. I spent more money to hire a leak detector to tell me they never fixed the leak. They are over priced and terrible to work with.

This is the best company I have ever used for my pool or spa needs. They are willing to help with any problem you have and do their very best with any problem you might encounter. They are very experienced and professional and care about your needs. I will never use another company for my needs. They are the absolute best.