My CRACKED NEOLITH
We installed Neolith countertops in our kitchen 2 years ago and as others have reported, we too have cracking. My counter cracked near the sink when a small wet pyrex container slipped out my hands while washing up ie. normal use in a residential kitchen. I now have further cracks in the corners around the sink.
I have been trying to work with the fabricator and distributor since October 2017 to get the situation rectified. The distributor: HG Stone in NYC has never returned my call or emails. They keep passing me to their internal fabricator/installer: Caayu. Caayu has tried to be responsive but its been 6 months now and my countertop still hasn't been replaced. I have had to do all the chasing with repeated phone calls, emails and text messages. There doesn't appear to be any regard for customer service.
Also as others have pointed out, while the warranty may cover a new slab, I still have to pay thousands to get the countertop fabricated and installed.
The product is not fit for a residential kitchen. I do not recommend that anyone consider it.