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laurie_baker93

Need advice on granite issue

Laurie Baker
hace 6 años

We recently had a dark colored, polished granite installed in our kitchen. Near the seam, there was some blotchiness that needed to be corrected. The installer came out to "buff" or "polish" and now it is even worse! There is a good-sized area that looks like someone smeared a thin layer of toothpaste and never quite wiped it off. The installer came back two more times to try polishing again, but no real improvement. It always looks better (but not great) for a few days, then after cleaning, it looks very bad again. I tried scrubbing with acetone in a small section, but that did nothing. The rest of the granite looks shiny. This looks dull and, as I said, like it has a very thin layer of toothpaste. You cannot see a reflection in this area like you can everywhere else. I'm done with this installer. Obviously, he cannot fix what he messed up. I'd really rather not go through having the kitchen torn up again, so I am hoping that there is a way to repair this.

Respuesta destacada
  • granite guru
    hace 6 años
    Ager is for matching edges to the darker finish on tops of resined granites. If you were to try Ager as a last resort you still need to remove the haze left on that repair. Call a local granite company not contractors.

    Comentarios (14)

    • granite guru
      hace 6 años
      Have any pictures? Sounds like he lacks experience on top repair. There isn't to many natural stones that can't be fixed 100% on top.
    • Laurie Baker
      Autor original
      hace 6 años

      Hi, I did take a picture. There's a lot of reflection in the photo, and it actually looks worse in the photo than in real life, but it should give an idea of what's going on here. It doesn't look as whitish in real life. It's definitely filmy looking, though, and is more noticeable at an angle when the area is well lit. Thanks!


    • granite guru
      hace 6 años
      He's almost there it needs to be buffed with a felt buffer and tenoxide compound to get it warm. What he has probably been doing is sanding it with pads then using Ager to bring the colour back. This is Ubatuba granite and it has too much resin on the surface for the Ager to penetrate that is why it looks good at first and dulls out after a while. You need some one else to have a go at it there is no reason this can't be done perfect.
    • Laurie Baker
      Autor original
      hace 6 años
      Última modificación: hace 6 años

      Yes, they were sanding. I don't think they used Ager, but can't be 100% sure on that. So, my husband actually had spoken with a contractor yesterday regarding repairing this. And, that contractor suggested using Ager. So, I ordered a small amount. Are you saying that Ager is useless on this type of granite? Or should it be used after the tin oxide compound? On another note, we've had a bit of trouble finding someone who wants to touch someone else's screw up. Along with this guy, my husband had contacted a few other contractors. No takers. Thanks.

    • PRO
      I.Q. Granite & Flooring
      hace 6 años
      Granite guru is exactly on point it's about 85% finished. All it needs is he final buff with this type of product https://www.granquartz.com/106r-granite-polishing-paste-1-kg/product/94/100018 with a buffer at slow rpm.
      Laurie Baker agradeció a I.Q. Granite & Flooring
    • PRO
      I.Q. Granite & Flooring
      hace 6 años
      Definitely hire a granite expert not a general contractor.
    • Laurie Baker
      Autor original
      hace 6 años

      Thanks to both of you. I was skeptical about using Ager to correct the issue, as it seems to me that it's an enhancer and sealer, but wouldn't actually address the root condition. Hence my questions about it. I am actually surprised that it is not far from completion. That part is good. I'm looking for granite experts in my area now.

    • Laurie Baker
      Autor original
      hace 6 años
      Última modificación: hace 6 años

      I am finding it very hard to find a granite pro in my area to take this on. However, my husband and I are open to taking the DIY approach, as we've done with some other projects. I expect that this sort of thing will take a decent amount of time and work, and that a variable speed buffing tool would be a much better approach than strictly by hand. Tin oxide is also hard to find locally, but I can find online. I am curious how the Granquartz product mentioned in the post from I.Q. Granite & Flooring differs from tin oxide. Thanks!

    • granite guru
      hace 6 años
      Última modificación: hace 6 años

      You can do this your self with some additional tips but your better to price every thing first because it may get more expensive than hiring a pro. You need tenoxide, black colouring to mix in because your stone is dark and the white tenoxide will fill every pit and micro crack imaginable which can't be removed. You need a variable speed grinder, a felt buffer. They don't usually come on a backup so you will need to buy a back up to glue it on. That should do it aside from old blankets or towels to contain the huge mess buffing makes.

    • Laurie Baker
      Autor original
      hace 6 años
      Thank you. I will keep all this information in mind if we cannot find someone. I am still looking. It's surprisingly difficult to find someone experienced in this area. Most do installs only. Others have said they'd rather not come up behind someone else's screw up. Hopefully the right person will emerge from our search.
    • PRO
      I.Q. Granite & Flooring
      hace 6 años
      Laurie there is a Gran quartz vendor in San Leandro, California. My suggestion is to give them a call and ask if they know of a stone restoration specialist they could recommend. They sale all the products for stone restoration and I believe they would have a long list of specialist. Please give them a call.
    • Laurie Baker
      Autor original
      hace 6 años
      Wonderful. thank you for that info!
    • PRO
      Joseph Corlett, LLC
      hace 6 años

      I've got to disagree with granite guru. This isn't a DIY project.

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